Alexus Gilmore-Turner
Summary
Dedicated customer service manger, willing to assist in providing client services within a wide variety of fields. Strong foundation in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Strategic Senior Services LLC.
06.2020 - 12.2023
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Strengthened client relationships through consistent communication and follow-up, leading to repeat business.
Internet Sales Business Development
Toyota
12.2019 - 02.2020
- Motivated team members by setting challenging goals and providing regular feedback on performance, fostering a culture of continuous improvement and achievement.
- Led contract negotiations with prospective clients.
- Worked closely with sales management to develop realistic sales targets for sales team.
- Collaborated with marketing team to develop targeted email campaigns, driving web traffic and generating leads.
- Resolved customer complaints quickly and professionally by thoroughly investigating issues and proposing solutions that met both client expectations.
Customer Service Manager
Hampton's Center
03.2017 - 10.2019
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Kept clients engaged in social networks and communities for personal health and growth.
- Educated family members on proper caregiving techniques, enhancing their ability to assist with patient care at home.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
Master Aesthetician
Long Island Nail And Skin Care Institute
Levittown, NY11.2023
Riverhead Senior High School
Riverhead, NY2016
Skills
- Organizational Standards
- Exceptional customer service skills
- Scheduling
- Patient Education
- Issue Resolution
Certification
- Licensed Esthetician -
Timeline
Client Care Coordinator
Strategic Senior Services LLC.
06.2020 - 12.2023
Internet Sales Business Development
Toyota
12.2019 - 02.2020
Customer Service Manager
Hampton's Center
03.2017 - 10.2019
Master Aesthetician
Long Island Nail And Skin Care Institute
Riverhead Senior High School