Alexus Gilner
Arlington,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Detail-oriented team player with excellent time management and problem-solving skills. Ability to handle multiple projects simultaneously while still meeting and exceeding independent task.
Overview
8
8
years of professional experience
Work History
Specialty Servicing Advisor
Bridgecrest Financial
08.2022 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs via text
- Educated customers about billing, payment processing and support policies and procedures
- Documented and detailed calls and complaints using the call center's CRM database
- Used probing techniques to determine debtors' reasons for delinquency
- Worked with customers to create debt repayment personalized plans based on current financial conditions.
- Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
- Assisted in the development of training materials for new advisors, improving overall team performance.
Loan Advisor
Bridgecrest Financial
02.2022 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customers about billing, payment processing and support policies and procedures
- Documented and detailed calls and complaints using the call center's database
- Used probing techniques to determine debtors' reasons for delinquency
- Worked with customers to create a debt repayment plan based on current financial conditions.
Warehouse Associate
Amazon
09.2021 - 01.2022
- Alternate goods in inventory by observing first-in and first-out approaches to keep shelves organized and properly stocked
- Performed inventory control, such as counting, and stocking merchandise
- Collaborated with various departments to manage timely delivery of orders and avoid delays
- Unloaded and assess packages up to 30,000 pieces daily in an orderly manner
Front Receptionist
Best Western Hotel
03.2021 - 07.2021
- Completed all tasks in compliance with company policies and procedures
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Trained new team members on company procedures, customer service and issue resolution.
Sales Associate
Victoria Secret
10.2015 - 01.2020
- Engage with customers to build rapport and loyalty
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to effectively build rapport and lasting relationships
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Bachelor of Arts in Mass Communications -
Tarleton State University
Stephenville, TX05.2021
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06.2014
Skills
- Attention to Detail
- Organization and Time Management
- Self-Driven
- Excellent Verbal and Written skills
- Proficient Microsoft office and Excel
- Negotiation Expertise
- Decision Making
Timeline
Specialty Servicing Advisor
Bridgecrest Financial
08.2022 - Current
Loan Advisor
Bridgecrest Financial
02.2022 - Current
Warehouse Associate
Amazon
09.2021 - 01.2022
Front Receptionist
Best Western Hotel
03.2021 - 07.2021
Sales Associate
Victoria Secret
10.2015 - 01.2020
Bachelor of Arts in Mass Communications -
Tarleton State University
High School Diploma -
Grand Prairie High School