Alexus Greene
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Care Specialist
The Family Institute
01.2023 - Current
- Provide excellent customer service by following up with clients, and responding to incoming calls.
- Interact with team members across departments to research and resolve customer issues.
- Respond to all client inquiries and ask appropriate questions to facilitate resolution.
- Answer customer questions via telephone, email and live chat services.
- Provide information and referrals to community partners and other treatment providers.
Patient Care Coordinator/Billing Representative
After Ours Urgent Care
10.2018 - 09.2023
- Heavy phone volume - averaged around 80 calls per day
- Remote work
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Set up payment arrangements for patients
- Checked EOBs for insurance purposes
- Spoke with established patients, as well as scheduled those who wished to be seen
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Discussed pricing and got messages to the proper clinic regarding visits, test results, prescriptions, and more.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Receptionist
Broadview Animal Clinic
03.2018 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- It is worth mentioning I only stayed for a short period of time because it was the first opportunity for work after being hospitalized at the end of 2017
- I am looking for a career with stability and longevity and there did not seem to be much room for growth here if you are not interested in the veterinary field.
Customer Service Specialist
LED Technologies
02.2016 - 10.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
William Smith High School
Aurora, COSkills
- File Management
- Customer Relations
- Complaint Resolution
- Appointment Scheduling
- Patient Intake
- Directing Callers
- HIPAA Compliance
- Time Management
- Verbal and Written Communication
Availability
I am always one to stay late or work overtime if it means more productivity. I never leave anything incomplete. If I ever had to leave work early, I made sure I was there just as early the next day to make up any work that was missed. There is nothing that stops me from getting my work done, and then some
References
Kieon Safford, Co-worker, 661-733-7857 Emmanuel Bruno, Co-worker, 720-238-6724 Monica Tye, Supervisor, 720-984-8737
Certification
- CNP - Certified Notary Public
Timeline
Client Care Specialist
The Family Institute
01.2023 - Current
Patient Care Coordinator/Billing Representative
After Ours Urgent Care
10.2018 - 09.2023
Receptionist
Broadview Animal Clinic
03.2018 - 10.2018
Customer Service Specialist
LED Technologies
02.2016 - 10.2017
High School Diploma -
William Smith High School