Alexus Hardy
Columbus,OH
Summary
Proven success in face-to-face sales through a high-impact internship in Dallas, where I engaged with 100+ customers daily and mastered closing techniques, relationship building, and mindset-driven performance. Dynamic and results-driven Marketing and Public Relations student at the University of Mount Union, with a strong foundation in consumer behavior, brand strategy, and persuasive communication. As Founder and President of Mount Union Toastmasters International, I lead with confidence and clarity, fostering public speaking and leadership development across campus. With over three years of experience in customer service and a creative eye for digital marketing, I bring a strategic, adaptable, and client-focused approach to every opportunity. Eager to contribute fresh energy and ethical sales practices to a high-performing, results-driven sales organization
Overview
5
5
years of professional experience
1
1
Certification
Work History
Library Assistant
University of Mount Union
01.2021 - Current
- Delivered reliable, high-touch service to a diverse academic clientele, ensuring timely access to resources and personalized support.
- Demonstrated precision and accountability in managing information systems and multitasking across high-demand periods.
- Cultivated strong relationships with students, faculty, and staff—building trust and rapport through consistent communication and professionalism.
- Balanced academic and work responsibilities with discipline and adaptability, showcasing time management and organizational excellence.
- Managed daily circulation desk operations, ensuring efficient check-in and check-out processes.
- Assisted patrons with research inquiries, promoting resource utilization and information literacy skills.
Marketing and Sales Intern
Bottomless Promotion
06.2025 - 08.2025
- Interacted with 100+ clients daily in fast-paced, face-to-face sales environments, demonstrating agility, confidence, and persuasive communication.
- Mastered consultative selling techniques using the 5 Steps to a Sale and F.O.R.M.S. framework to build trust and drive conversions.
- Refined closing strategies and overcame initial hesitation, resulting in stronger deal execution and increased sales performance.
- Connected authentically with diverse audiences—including Spanish-speaking clients—enhancing cultural competency and expanding market reach.
- Proactively managed post-sale relationships to reduce buyer’s remorse and ensure long-term customer satisfaction.
- Cultivated a resilient mindset and positive attitude, consistently meeting performance goals and thriving under pressure.
- Conducted market research to identify potential clients and enhance outreach strategies.
- Assisted in creating promotional materials to support sales initiatives and drive engagement.
Sales Assistant
Center City Drive Thru
05.2023 - 05.2024
- Delivered exceptional customer service by resolving complex client concerns with professionalism and efficiency, enhancing overall customer satisfaction and retention.
- Independently managed high-volume drive-thru operations during peak hours, demonstrating accountability, multitasking, and operational leadership.
- Strategically organized product displays to optimize visual merchandising and drive impulse purchases.
- Executed accurate, high-speed transactions while maintaining attention to detail and adapting to dynamic customer needs.
- Assisted customers in product selection, demonstrating strong product knowledge and effective communication skills.
- Managed inventory levels, ensuring stock availability and timely replenishment of merchandise on sales floor.
Education
Bachelor of Arts - Marketing & Public Relations
University of Mount Union
Alliance, OH05.2026
Skills
- Identifying high-potential prospects and converting them into loyal customers
- Skilled in objection handling, urgency creation, and deal negotiation
- Delivering compelling product demos and pitches
- Thriving under pressure and adapting to challenges
- Explaining complex products clearly and persuasively
- Proficient in AI applications
Accomplishments
- First-generation college student pursuing a degree in Marketing & Public Relations
- Maintained a 3.5+ GPA while balancing academics, leadership, and work responsibilities
- Founded and currently lead Mount Union Toastmasters International – District 10
- Completed a high-impact sales internship in Dallas, engaging 100+ customers daily
- Worked consistently as a Library Assistant for 4 years, demonstrating reliability and service excellence
- Applied research ethics and compliance training (CITI, IACUC, IRB) in academic projects
- Delivered public speaking workshops and led campus-wide communication initiatives
Leadership & Campus Involvement
Founder & President Mount Union Toastmasters International – District 10 | 2022–Present Established and led a public speaking club focused on confidence, clarity, and leadership. Organized events, recruited members, and facilitated workshops to enhance communication skills. Collaborated with university departments and Toastmasters District leaders to grow club visibility.
Certification
- Hubspot Certification
- Google Analytics Certification
- CITI training
Timeline
Marketing and Sales Intern
Bottomless Promotion
06.2025 - 08.2025
Sales Assistant
Center City Drive Thru
05.2023 - 05.2024
Library Assistant
University of Mount Union
01.2021 - Current
Bachelor of Arts - Marketing & Public Relations
University of Mount Union