Alexus Hatchett
Houston,TX
Summary
Achieved high levels of customer satisfaction through proactive problem-solving and effective communication. Enhanced team performance by adapting to evolving challenges and contributing to a positive workplace culture. Maximized proficiency in Microsoft programs to streamline processes and improve productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Tech
Ultra Vision Care
04.2025 - 07.2025
- Responded to phone calls promptly, addressing customer needs and providing accurate information.
- Facilitated scheduling of appointments to ensure timely client interactions.
- Administered machine-based evaluations for patients to facilitate comprehensive health analysis.
- Coordinated front lobby activities, including guest reception and information dissemination.
- Achieved operational excellence by executing opening and closing duties with precision. Enhanced team performance through effective coordination of shift transitions. Improved inventory accuracy by implementing systematic management during opening and closing activities.
Trels Home for Girls
06.2024 - 12.2024
- Work with children with Autism, IDD, Bipolar Disorder, ADHD, Depression and Suicidal ideations
- Ensure proper medication schedules are met
- Risk assessments of clients having suicidal thoughts
- Behavior monitoring
- Assist with doctor's and other appts
- Preparations and monitoring of meals
- Daily activity monitoring
Lead Dsp
Avid professional services
11.2022 - 07.2024
- Delivered comprehensive health care services to patients, ensuring quality and safety standards.
- Facilitated patient assistance by coordinating care and support services.
- Assisted in transporting patients to and from medical appointments. Supported healthcare staff in ensuring safe and timely patient transfers. Aided in maintaining patient comfort during transportation.
- Assisted patients with meal distribution and restroom access. Supported personal hygiene routines to promote comfort and dignity.
- Provided compassionate care and support to patients with mental disabilities, including Down syndrome and dementia.
- Delivered exceptional white glove services to enhance customer experience.
- Directed team initiatives to foster collaboration and drive project success.
- Oversaw and directed team operations to ensure optimal performance.
Receptionist
Allstate
10.2022 - 11.2022
- Managed incoming calls to address inquiries regarding insurance sales and policy details.
- Verified and confirmed accuracy of insurance policies for compliance and customer assurance.
- Administered renewal processes for insurance policies to ensure continuous coverage.
- Executed contract position responsibilities with precision and accountability.
- Assisted with filing documents to maintain organized records. Supported printing tasks to ensure timely distribution of materials. Facilitated faxing communications to enhance information sharing.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns efficiently. Collaborated with team members to improve service delivery processes.
Receptionist
Townsen Memorial Hospital 1960 Bypass Rd
09.2019 - 12.2021
- Facilitated patient interactions by greeting and assisting individuals upon arrival.
- Organized and managed appointment scheduling to optimize time efficiency.
- Oversaw maintenance of records and accounts to ensure accuracy and compliance.
- Facilitated welcoming experiences for patients and visitors through in-person interactions and telephone communication.
- Delivered exceptional customer service to enhance client satisfaction.
- Organized and managed scheduling processes to optimize resource allocation.
Education
High school diploma - undefined
Cypress springs high school
06.2019
LVN Nursing Program - undefined
CHCP Northwest
10.2026
Skills
- Executed comprehensive administrative functions to enhance operational efficiency
- Facilitated collaborative efforts among team members to achieve project goals
- Demonstrated flexibility in responding to changing circumstances and priorities
- Demonstrated proficiency in Microsoft applications to enhance productivity and streamline workflows
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Facilitated effective communication through active listening techniques
- Facilitated effective communication strategies to enhance team collaboration
- Assisted individuals with daily living activities to promote independence and well-being Provided emotional support and companionship to enhance quality of life Collaborated with healthcare professionals to implement care plans effectively
- Executed blood draw procedures with precision and care
- Mastered medical terminology to enhance communication within healthcare teams
- Ensured compliance with HIPAA regulations to protect patient privacy and confidentiality
Certification
Phlebotomy Certified
Timeline
Receptionist/Tech
Ultra Vision Care
04.2025 - 07.2025
Trels Home for Girls
06.2024 - 12.2024
Lead Dsp
Avid professional services
11.2022 - 07.2024
Receptionist
Allstate
10.2022 - 11.2022
Receptionist
Townsen Memorial Hospital 1960 Bypass Rd
09.2019 - 12.2021
High school diploma - undefined
Cypress springs high school
LVN Nursing Program - undefined
CHCP Northwest