Alexus Hegler
Sun Valley,NV
Summary
Efficient and detail-oriented customer service representative with 6 years of experience in various roles, including front desk receptionist and cashier positions. Proficient in handling cash, processing payments, and providing excellent customer service. Strong organizational skills with experience in managing daily reports and maintaining accurate records. Skilled in account management, collections, and P&L analysis. Proficient in Microsoft Word and typing.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Milestonz jewelers
02.2024 - 03.2025
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Handled billing inquiries including payment processing, refunds, payment scheduling, adjustments, and account updates accurately and efficiently
- Developed strong time management skills by efficiently prioritizing tasks, notating accounts, meeting goals
- Collaborated with the sales team to identify potential upselling opportunities during customer interactions, resulting in an increase in average order value by XX%
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
- Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations and nm
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Identified opportunities for process improvement based on common customer inquiries or pain points
Casino Cage Cashier
Grand Sierra Resort and Casino
10.2021 - 12.2022
- Ph regulatory requirements and internal policies
- Developed strong knowledge of casino games rules, regulations, payout structures
- Processed cash transactions accurately and efficiently, ensuring the proper handling of large sums of money
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly and accurately
- Operated computerized systems to process credit card payments and issue vouchers or chips for gaming purposes
- Adhered to strict security protocols to prevent fraud or theft, following established procedures and guidelines
Front Desk Receptionist
Travelodge
03.2020 - 06.2021
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Maintained cleanliness and organization of the front desk area at all times
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Processed guest payments accurately using cash handling procedures and credit card authorization systems
- Leveraged interpersonal skills when dealing with difficult customers or challenging situations at the front desk
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
Night Baker
Dunkin Donuts
08.2018 - 02.2020
- Prepared and baked a variety of breads, pastries, and desserts during overnight shifts
- Maintained high standards of quality control by inspecting ingredients for freshness and accuracy
- Managed inventory levels to ensure availability of necessary ingredients and supplies
- Efficiently organized daily tasks to meet production goals while maintaining product consistency
- Contributed creative ideas for seasonal menu changes or promotions that boosted sales
- Ensured proper storage of baked goods to maintain freshness and prevent spoilage
- Maintained a clean and organized baking area, following sanitation guidelines at all times
Warehouse Associate
Bendergroup
11.2018 - 08.2019
Education
High School -
Silverado High School
Las Vegas, NV12.2015
Skills
- Customer Service
- Process Improvement
- Organizational Skills
- Collections
- P&L (Profit & Loss)
- Account Management
- Front Desk
- Writing Skills
- Typing
- Microsoft Word
- Filing
- Cash Handling
Timeline
Customer Service Representative
Milestonz jewelers
02.2024 - 03.2025
Casino Cage Cashier
Grand Sierra Resort and Casino
10.2021 - 12.2022
Front Desk Receptionist
Travelodge
03.2020 - 06.2021
Warehouse Associate
Bendergroup
11.2018 - 08.2019
Night Baker
Dunkin Donuts
08.2018 - 02.2020
High School -
Silverado High School
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