Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexus Howard

Silas,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Work-at-home-agent

Alorica
Mobile, AL
01.2022 - 10.2022
  • Answered live online chats and calls giving quick answers and solving problems fast.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Acted as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Education

High School Diploma -

Southern Choctaw High School
Gilbertown, AL
05.2016

Skills

  • Customer Account Management
  • Business Growth
  • Customer Retention Strategies
  • Call Control
  • Strong Telephone Etiquette
  • Understanding Customer Needs
  • Patient and Empathetic
  • Proficiency in Microsoft Office

Certification

Certified Microsoft Office Specialist

Timeline

Work-at-home-agent

Alorica
01.2022 - 10.2022

High School Diploma -

Southern Choctaw High School

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Alexus Howard