Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexus Hurtado

Fort Worth,TX

Summary

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

9
9
years of professional experience

Work History

Youth Care Specialist

ACH Child & Family Services
08.2024 - Current
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for each youth, promoting their overall wellbeing.
  • Conducted regular evaluations of program effectiveness, identifying areas in need of improvement or adjustment.
  • Led workshops focused on developing essential skills such as communication, problem-solving, teamwork, and conflict resolution.
  • Organized community outreach events to raise awareness about available resources for struggling youths and their families.
  • Served as a liaison between families, schools, and social services agencies, advocating for the best interests of each youth in care.

Scheduling Coordinator

Aztec Solar Inc,.
05.2024 - Current
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.

Customer Service Coordinator

Central Market
03.2023 - 08.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Coordinated logistics for customer orders.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.

Front of House Shift Leader

Pei-Wei Asian Kitchen
08.2022 - 03.2023
  • Organized special events at the venue, boosting revenue through increased bookings and promotions.
  • Enhanced communication between servers, bartenders, hosts/hostesses to improve overall teamwork.
  • Maintained cleanliness throughout the establishment, upholding a high standard of appearance for both staff members and facilities.
  • Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
  • Implemented inventory control measures for cost savings and reduced waste in supplies.
  • Managed staff scheduling and training, resulting in a well-prepared and cohesive team.
  • Contributed to menu development by gathering customer feedback and working closely with kitchen staff.

Team Manager

Panera Bread
10.2015 - 01.2022
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.

Prepared Foods Team Member & Whole-Body Team Member

Whole Foods Market
09.2019 - 01.2021
  • Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
  • Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
  • Checked refrigerated and frozen cases and replenished low stock every day.

Education

Bachelor of Arts - Journalism

University of Texas At Arlington
Arlington, TX
09.2023

Skills

  • Educational Support
  • Individualized Planning
  • Professional boundaries
  • Records Management
  • Records Maintenance
  • Policy Development

References

  • References available upon request.

Timeline

Youth Care Specialist

ACH Child & Family Services
08.2024 - Current

Scheduling Coordinator

Aztec Solar Inc,.
05.2024 - Current

Customer Service Coordinator

Central Market
03.2023 - 08.2024

Front of House Shift Leader

Pei-Wei Asian Kitchen
08.2022 - 03.2023

Prepared Foods Team Member & Whole-Body Team Member

Whole Foods Market
09.2019 - 01.2021

Team Manager

Panera Bread
10.2015 - 01.2022

Bachelor of Arts - Journalism

University of Texas At Arlington

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