Alexus Jackson
Temple Hills,Maryland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Department Of Transportation
06.2023 - Current
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Created documents with applicant information and verified data against SPEXS database information.
- Stayed up-to-date on Maryland laws and licensing requirements to complete accurate and efficient reviews.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Ground Operations Lead
Veho
05.2021 - 11.2022
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Handled distribution of routes to delivery drivers.
- Communicate with the dispatch team to maintain accountability of packages, Oversaw problem resolution to address barriers to operational efficiency.
- Helped with decision making when it comes to the team, ensured all team members were aligned with daily launch/sort routines.
Mail Handler/Clerk
USPS Warehouse Distribution Center
03.2019 - 11.2020
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Used automated mail processing equipment to sort and collate mail.
- Maintained clean and organized mail room to promote safety and efficiency.
Lead Administrative Assistant
KIDD INTERNATIONAL
04.2016 - 02.2019
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Performed clerical duties such as answering phone calls, photocopying, faxing, mail distribution and filing
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Created and modified various documents using Microsoft Office.
- Prepared communications, such as memos, emails, invoices, reports and other correspondence.
Education
Suitland High School
Forestville, Maryland06.2013
Skills
- Communication skills
- Customer service
- Microsoft Office
- Leadership
- Computer literacy
- Documentation review
- Organizational skills
- Data entry
- Information Verification
- Teamwork and Collaboration
- Performance Improvement
- Appointment scheduling
Timeline
Customer Service Agent
Department Of Transportation
06.2023 - Current
Ground Operations Lead
Veho
05.2021 - 11.2022
Mail Handler/Clerk
USPS Warehouse Distribution Center
03.2019 - 11.2020
Lead Administrative Assistant
KIDD INTERNATIONAL
04.2016 - 02.2019
Suitland High School