Alexus James
Yelm,WA
Summary
Organized and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Industrial Insurance Underwriter 1
Washington State Dept. Of Labor & Industries
Washington
12.2022 - Current
- Evaluate applications for accurate underwriting decisions.
- Manage accounts, including establishing, updating, and educating employers on reporting requirements.
- Manage policyholder accounts; update policy information, process correspondence and quarterly reports, correct errors and deficiencies, update risk classification, calculate and adjust rates, and make determinations regarding refunds.
- Determine Employer/Employee relationship & assign claims.
- Determine Independent Contractor status and provide education.
- Enhanced customer satisfaction through timely communication.
- Educate employers on excluded coverage, volunteers, and workers under mandatory coverage.
Receptionist
Kanga INC Great Clips
Yelm, WA
06.2019 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed check-ins, communicated with clients and updated client records.
- Answered telephone system promptly
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Restocked supplies to maintain adequate stock levels.
- Kept customer profiles up to date in Styleware system
Restaurant Team Member
Northwest Restaurants INC
Yelm, WA
03.2019 - 10.2020
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Upsold high-profit items such as desserts and extra sides to enhance sales numbers.
Sales Associate
Verizon GoWireless
Spanaway, WA
09.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Engaged with customers to effectively build rapport and lasting relationships.
Assistant Manager
Northwest Restaurants INC
Yelm, WA
10.2015 - 09.2017
- Trained and mentored new employees to maximize team performance using MERIT system.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Proven ability to count and balance registers at beginning and end of shift
Team Member
Northwest Restaurants INC
Yelm, WA
07.2014 - 10.2015
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Challenger High School
Spanaway, WA06.2014
Skills
- Adaptable Learner
- Underwriting Standards
- Analytical Problem Solver
- Strategic Decision Making
- Effective Time Management
- Problem solving
- Attention to detail
- Customer service
- Teamwork
- Multitasking
- Effective Organizational Skills
Timeline
Industrial Insurance Underwriter 1
Washington State Dept. Of Labor & Industries
12.2022 - Current
Receptionist
Kanga INC Great Clips
06.2019 - 12.2022
Restaurant Team Member
Northwest Restaurants INC
03.2019 - 10.2020
Sales Associate
Verizon GoWireless
09.2017 - 04.2018
Assistant Manager
Northwest Restaurants INC
10.2015 - 09.2017
Team Member
Northwest Restaurants INC
07.2014 - 10.2015
High School Diploma -
Challenger High School