Alexus Jenkins
Bronx,NY
Summary
Reliable, Dedicated, passionate and punctuate professional who thrives in a fast-paced environment. Multitasking - and proving exceptional customer service skills. Goal-oriented, mission driven and motivated to attain organizational and department goals. Ability to work interchangeably in many roles, exhibiting great-time management, Inventory management skills. Possess exceptional computer skills.
Overview
11
11
years of professional experience
Work History
Consultant
Staffing 101/ NYCERS
05.2023 - 08.2023
- Perform Outreach Calls as necessary
- Used Genesys Cloud to accept and manage calls.
- Responsible for handling 80% calls per day, with a 6 minute talk time or less.
- Managed Members and Pensioners Account.
- Trouble shoot log in issues pertaining to members account.
Assistant Manager/ Property Manager
Smart-Stop Self Storage/ ExtraSpace Self Storage
04.2016 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
Relief Manager
Public Storage
03.2014 - 04.2016
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintain 80% Occupancy of rentals.
Cashier/ Salesfloor
Target Corporation
08.2012 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Telemarketer
Teleperformance
07.2012 - 10.2012
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
No Degree - Business Administration
Bronx Community College of The City University of New York
The Bronx, NY05.2026
No Degree - Business Adminstatrtion
Calumet of St. Joseph
Whiting, IN08.2012
High School Diploma -
Merrillville High School
Merrillville, IN05.2012
Skills
- Customer Service
- Retail Management
- Key Holder
- Call Center
- CSR
- Customer Care
- Sales
- Inventory
- Management
- Scheduling
- Training
- Cash Handling
- Inventory Management
- Customer Service Skills
- Merchandising
- Team Building
- Word
- Upselling
- Store Management Experience
- Supervising Experience
- Pricing
- Assistant Manager Experience
- Sales Experience
- Recruiting
- Loss Prevention
- Planograms
- Retail Sales
- Sales Management
- Shift Management
- Payroll
- Human Resources
- Research
- Administrative Experience
- Customer service
- Windows
- Cash handling
- Software troubleshooting
- Typing
- Retail sales
- Sales management
- Account management
- Salesforce
- Training & development
- Microsoft Access
- Live chat
- Resource Allocation
Assessments
- Work style: Reliability, Proficient, September 2021
- Customer service, Proficient, August 2021
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Asst Manager
Timeline
Consultant
Staffing 101/ NYCERS
05.2023 - 08.2023
Assistant Manager/ Property Manager
Smart-Stop Self Storage/ ExtraSpace Self Storage
04.2016 - 01.2022
Relief Manager
Public Storage
03.2014 - 04.2016
Cashier/ Salesfloor
Target Corporation
08.2012 - 02.2014
Telemarketer
Teleperformance
07.2012 - 10.2012
No Degree - Business Administration
Bronx Community College of The City University of New York
No Degree - Business Adminstatrtion
Calumet of St. Joseph
High School Diploma -
Merrillville High School
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