Alexus Joyner
Saint Ann,MO
Summary
Dynamic professional with a proven track record at The Lexx Effect, excelling in customer service and strategic planning. Adept at enhancing brand visibility and optimizing operations, I leverage strong communication skills and attention to detail to drive client satisfaction and repeat business. Committed to continuous improvement and adapting to industry trends.
Overview
10
10
years of professional experience
Work History
Hair Braider
The Lexx Effect
10.2015 - Current
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Managed daily operations, ensuring efficient workflow and outstanding customer service.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Analyzed financial reports to identify trends and improve profitability.
- Assisted clients in selecting suitable braid styles, enhancing customer satisfaction and service experience.
- Crafted intricate hair braids using various techniques and styles to meet client preferences.
- Maintained cleanliness and organization of workstations to ensure a safe, efficient environment.
- Adapted quickly to new trends in hair braiding, continuously enhancing skills through research and practice.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Pampered clients to increase repeat business.
Manager
The Nation
11.2017 - 06.2025
- Led team to enhance workflow efficiency and meet operational goals.
- Developed and implemented strategies to improve content delivery across platforms.
- Managed budget allocations for projects, ensuring cost-effective resource utilization.
Sales Associate
Nordstrom
05.2018 - 12.2020
- Assisted customers in product selection, delivering personalized recommendations based on needs.
- Maintained visual merchandising standards, ensuring appealing product displays throughout the store.
- Processed transactions accurately and efficiently using point-of-sale systems.
Collections Specialist
Delta Outsource Group
09.2017 - 12.2018
- Analyzed customer accounts to identify overdue payments and initiate recovery actions.
- Negotiated payment plans with clients, resulting in improved cash flow for the organization.
- Maintained accurate records of interactions and follow-ups using CRM software.
Education
Criminology
Lindenwood University
Saint Charles, MOHazelwood Central Senior High
Florissant, MO06.2013
Skills
- Customer Service
- Communication Skills
- Interpersonal Skills
- Administrative Skills
- Microsoft Office
- Data Entry
- Conflict Resolution
- Product Knowledge
- Time Management
- Call Center
- Multi-Task
- Leadership
- Attention to Detail
- Active Listening
- Adaptability
- Flexibility
- Strategic Planning
- Project Management
- Scheduling
- Hiring
- Coaching
- Interviewing
- Delegation
- Organization
- Training
- Credit
- Collections
- Compassion
- Patience
Timeline
Sales Associate
Nordstrom
05.2018 - 12.2020
Manager
The Nation
11.2017 - 06.2025
Collections Specialist
Delta Outsource Group
09.2017 - 12.2018
Hair Braider
The Lexx Effect
10.2015 - Current
Criminology
Lindenwood University
Hazelwood Central Senior High