ALEXUS LANDRY
Las Vegas,NV
Summary
Experienced Customer Service Representative skilled in coordinating care for individuals requiring exceptional support. Extensive knowledge of community resources, proactive and resourceful in connecting individuals with necessary services. Strong communicator, passionate about making a positive impact and assisting others on their journey towards well-being.
Overview
10
10
years of professional experience
Work History
Case Manager
First Legal
02.2024 - Current
- Partnered with firms assigned and managed 600+ orders for records requested
- Provided weekly status updates to clients on their subpoena orders for records
- Handled daily client emails
- Prioritized and responsible for following up with clients when correspondences are received such as: Certification of No Records, Declarations, Objections, & Motion to Quash.
- Handled monthly end on month Closed order and Aged order reports for accounts worked.
- Responsible for getting requested records clients on or after deposition date is set.
- Responsible for Opposing counsel records request.
- Handled amended subpoena request when needed.
- Used Wincopy database to work all subpoena records request with all client/attorney information stored and available on client portal to keep up on all work done.
Customer Service Representative
Factory Builder Stores
09.2022 - 12.2023
- Worked home builder accounts with superintendents to coordinate delivery and installation of appliances using effective communication
- Managed 6 builder accounts with outgoing average of $60,000 worth of product per day
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Delivered exceptional customer service to every customer and sales rep by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Developed customer service policies and procedures to meet and exceed industry service standards.
Records Specialist
Rapid Record Retrieval
10.2020 - 09.2022
- Administrative duties such as making copies, answering phones and directing calls
- Processed medical records requests from outside providers according to facility, state, and federal law
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
- Transcribed and entered patient medical information into electronic medical records systems
- Developed an efficient filing system to retrieve records quickly
- Communicated efficiently with individuals concerning record information submitted or missing from files.
Customer Support Specialist
US Legal Support
11.2017 - 10.2020
- Completed Turn-in process though Real Legal software and exported ASCII files to convert into E-TRAN file
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Keep records of customer interactions and transactions by documenting details of inquiries, complaints and comments
- Completed 75 or more new orders per day with 100% accuracy and consistently high customer satisfaction scores
- Responded to customer calls and emails to answer questions about products and services.
Customer Support Representative
Emser Tile & Natural Stone
05.2015 - 11.2017
- Generated reports to track performance and analyze trends
- Connected with customers to address questions and resolve issues through phone and email
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
- Created and scheduled 60 or more orders per day.
Laboratory Technician
Weatherford Laboratories
10.2014 - 05.2015
- Collaborated with other departments to establish cohesive laboratory operations
- Developed and implemented new protocols to improve accuracy of laboratory results
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Maintained safe, tidy and organized laboratory environment for accurate test results
- Maintained documentation on tests performed in lab.
Education
Bachelor of Science in Business Administration -
DeVry University
Downers Grove, ILHigh School Diploma - undefined
Atascocita High School
Humble, TX05.2009
Skills
- Order Scheduling
- Excellent Written and Verbal Communication
- Microsoft word, outlook, excel, & power point
- Computer Proficiency
- Critical Thinking
- Order Processing
- Invoicing
- Shipping and Receiving Understanding
- HIPAA
- Great Customer service
- Construction
- Quality control
- Case Management
- Records Management
- Medical Records Management
- Problem-Solving
- Data Entry and Analysis
Timeline
Case Manager
First Legal
02.2024 - Current
Customer Service Representative
Factory Builder Stores
09.2022 - 12.2023
Records Specialist
Rapid Record Retrieval
10.2020 - 09.2022
Customer Support Specialist
US Legal Support
11.2017 - 10.2020
Customer Support Representative
Emser Tile & Natural Stone
05.2015 - 11.2017
Laboratory Technician
Weatherford Laboratories
10.2014 - 05.2015
Bachelor of Science in Business Administration -
DeVry University
High School Diploma - undefined
Atascocita High School