Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexus Lee

Kingston,OK

Summary

Dynamic professional with a proven track record at Choctaw Nation Casino, excelling in high-pressure environments. Expert in money handling and delivering exceptional customer service, fostering client loyalty. Recognized for keen observation and quick decision-making, enhancing team performance and guest satisfaction. Achieved a 20% increase in repeat visits through relationship-building and strategic engagement.

Experienced with range of table games, ensuring compliance with all gaming regulations and maintaining game integrity. Utilizes strong communication skills to engage with patrons and provide top-tier customer service. Knowledge of casino operations and effective dispute resolution, ensuring smooth and enjoyable gaming experiences.

Knowledgeable with solid background in managing various table games. Adept at creating welcoming environment for patrons, ensuring compliance with gaming regulations, and delivering exceptional customer service. Demonstrated expertise in maintaining game integrity and quickly resolving disputes.

Overview

11
11
years of professional experience

Work History

Table Games Dealer

Choctaw Nation Casino
06.2021 - Current
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
  • Ensured game integrity through strict adherence to gaming policies and procedures.

Table Games Dealer

Winstar World Casino
09.2017 - 06.2021
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Fostered sense of community among players with exceptional communication skills and personal attention.
  • Contributed to development of promotional strategies that increased player engagement and retention.
  • Enhanced guest experience by providing friendly and professional service during game sessions.
  • Improved dealer efficiency with periodic performance reviews and targeted feedback.

Hotel Receptionist

Best Western Hotel
05.2017 - 09.2017
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.

Care Aide

Brookeside Nursing
05.2016 - 10.2016
  • Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.

Waitress

Burger Shoppe
09.2014 - 05.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Kingston Public Schools
Kingston, OK
05.2016

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Patience and composure
  • Quick decision making
  • Memory retention
  • Team player mentality
  • Stress tolerance

Timeline

Table Games Dealer

Choctaw Nation Casino
06.2021 - Current

Table Games Dealer

Winstar World Casino
09.2017 - 06.2021

Hotel Receptionist

Best Western Hotel
05.2017 - 09.2017

Care Aide

Brookeside Nursing
05.2016 - 10.2016

Waitress

Burger Shoppe
09.2014 - 05.2016

High School Diploma -

Kingston Public Schools

Similar Profiles

CREATE PROFILE