Alexus Lott

• Manages daily practice operations to optimize patient management, appointment scheduling, and billing functions.
• Assisted in department Merger of Penn Medicine South Jersey OB/GYN teams.
• Manages the following locations Cherry Hill , Mount Laurel and Woodbury Heights while ensuring operations are performing successfully.
• Orders office supplies via W.B Mason and other vendors and kept check on inventory levels.
• Manages department Symphony Schedule.
• Manages chrome river, aelitho and lawson request.
• Assist new provider onboarding. Nixon and compass.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of OB care.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations. Managed a successful EOC rounding.
• Boosted staff morale by offering constructive feedback and specific direction.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.

Assist with supervision of 8 employees of varietal positions within the department. Staffing responsibilities including application review and personal interviews. Responsible for the training of new hires meeting Penn Medicine standards. Daily completion of hospital’s financial and registration work queues to increase claims reimbursement. Provides oversight regarding billing, coding, cash management deposit within practice. Constant communication with clinical staff and ambulatory personnel to assure quality service. Assist in various roles when experiencing staff shortage. On site supervisor when acting Manager is unavailable or on holiday. Resolved patient complaints and PGR issues in a professional and obliging manner. Acquired knowledge through the Penn Medicine Academy Future Leaders program and leadership courses.

Other duties include:

• Coordination and scheduling of all outpatient procedures. Schedules pre- and post-op appointments accordingly.
• Processing of precertification for in-office and outpatient procedures. Creating surgical log and ensuring timely completion and collection of all patient consent forms, preoperative tests.
• Managing of Pain & PMR document request for signature processing, medical records etc. Documenting appropriate CPT and diagnosis codes for surgical cases. Provides documentation in guarantor’s notes in Epic. Treats patients and coworkers with courtesy and discretion.

Multi-tasking under pressure with the capability of critical thinking and flexibility within multiple departments. Logs and corrects errors reported from management. Able to have strong professional written and verbal communication. Registering patient’s demographics and insurance into EPIC, while scheduling appointments and procedures. Manages messaging regarding patient refills, authorization, and clinical assistance. Provides exemplary customer service skills while handling time management.

Treats patients and coworkers with courtesy and discretion.

Other duties include:

• Update protocols if requested by supervisor / practice.
• Responsible for training new team members.
• Assist supervisor with any additional tasks needed.