Alexus Martinez
Princeton,TX
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in customer service and employee training. Skilled in cash handling and quality assurance, I enhanced team performance and consistently resolved customer complaints, fostering loyalty and satisfaction. Committed to operational excellence and creating a positive work environment.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
10.2023 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control and timely ordering processes.
- Trained new employees on food safety protocols and operational procedures to enhance service quality.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty to the brand.
- Monitored cash handling procedures, ensuring accuracy and compliance with financial policies.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
Deli Cook
HEB
04.2022 - 07.2023
- Prepared deli meats and cheeses according to quality standards and customer specifications.
- Operated slicing machines, ensuring safety protocols were followed during food preparation.
- Assisted customers with product selection, providing knowledgeable recommendations and excellent service.
- Maintained cleanliness and organization of deli area, adhering to health regulations and company policies.
- Monitored food safety practices, ensuring compliance with local health department guidelines.
- Trained new staff on proper food handling techniques and equipment usage for optimal efficiency.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Ensured excellent presentation of products with attention to detail in plating and garnishing each dish according to established guidelines.
- Consistently maintained food temperatures within safe ranges by monitoring cooking equipment settings throughout the day.
- Assisted in maintaining a well-stocked deli case by replenishing items as needed and rotating products to ensure freshness.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Verified accurate portioning of food items and garnishes.
- Monitored food temperatures for proper cooking and safe consumption.
Shift Leader
Tropical Smoothie Cafe
06.2020 - 10.2022
- Supervised daily operations to ensure efficient workflow and staff productivity.
- Trained new team members on menu items, customer service standards, and operational procedures.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Resolved customer complaints effectively, fostering a positive dining experience for guests.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Back Home Bakery
Baker
10.2021 - 04.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Cafeteria Cook
Peaster ISD
09.2021 - 03.2022
- Prepared and cooked nutritious meals in compliance with dietary guidelines.
- Operated kitchen equipment safely and efficiently to ensure smooth food preparation.
- Maintained cleanliness and organization of kitchen workspace to uphold health standards.
- Monitored food temperatures throughout the day according to safety standards, preventing potential spoilage or contamination issues.
- Demonstrated adaptability during busy periods or when faced with unexpected challenges such as ingredient shortages or equipment failure.
- Maintained cleanliness and organization in the kitchen, adhering to all health and safety regulations for a safe work environment.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Monitored food temperatures throughout preparation and serving process.
Child Caretaker
The Church in Peaster After School Care
06.2021 - 10.2021
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Assisted with homework support, fostering academic growth and confidence in students.
- Implemented structured playtime activities, enhancing social skills and teamwork among participants.
- Maintained cleanliness and organization of play areas, promoting safety and hygiene standards.
- Developed age-appropriate lesson plans, encouraging creativity and critical thinking in children.
- Monitored emotional and physical wellbeing of children, addressing concerns promptly and compassionately.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided nutritious meals and snacks for children, keeping in mind individual dietary requirements and restrictions.
- Assisted children with homework assignments, fostering academic success and confidence in their abilities.
Deli Cook
Winn Dixie
01.2021 - 05.2021
- Prepared sandwiches, salads, and other deli items following food safety standards.
- Operated deli equipment, ensuring proper functionality and adherence to safety guidelines.
- Maintained cleanliness and organization of workstations and storage areas for efficient operations.
- Assisted customers with product selection, providing recommendations based on preferences.
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
Back of House Cook
McAllister's Deli
07.2018 - 07.2019
- Maintained cleanliness of kitchen equipment and workstations to ensure food safety standards.
- Supported training of new staff on kitchen procedures and safety protocols for optimal performance.
- Adapted quickly to changing menus and special requests, ensuring customer satisfaction through flexibility in service.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Peaster High School
Peaster, TX05.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Delegating work
- Quality assurance
- Sales strategies
- Opening and closing procedures
- Quality control
- Shift leadership
Timeline
Shift Manager
McDonald's
10.2023 - Current
Deli Cook
HEB
04.2022 - 07.2023
Back Home Bakery
Baker
10.2021 - 04.2022
Cafeteria Cook
Peaster ISD
09.2021 - 03.2022
Child Caretaker
The Church in Peaster After School Care
06.2021 - 10.2021
Deli Cook
Winn Dixie
01.2021 - 05.2021
Shift Leader
Tropical Smoothie Cafe
06.2020 - 10.2022
Back of House Cook
McAllister's Deli
07.2018 - 07.2019
High School Diploma -
Peaster High School