Alexus McCoy
Rock Hill,SC
Summary
As a remote banker, I focus on customers about digital banking tools, achieving a significant 30% decrease in in-branch visits. I am skilled in addressing customers' inquiries efficiently, showcasing strong problem-solving abilities and attention to detail. My experience of high-volume calls while meeting performance targets reflects my dedication to service excellence. My proactive approach and commitment to enhancing customer experiences uniquely position me as a valuable team member.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banker
TD Bank
11.2023 - Current
- Educated clients on digital banking tools, increasing user engagement and reducing in-branch visits by 30%.
- Resolved customer issues promptly, demonstrating strong problem-solving skills and attention to detail.
- Using KYC cycle method.
- Managed high-volume inbound calls with a focus on quality and efficiency, consistently meeting individual and team performance targets.
- Maintained a positive and professional demeanor in all customer interactions, reinforcing the company's commitment to excellent service.
Billing Representative
Spectrum
05.2022 - 10.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Scheduling work orders and changing service packages.
Subject Matter Expert
Concentrix
06.2021 - 05.2022
- Identify training and skill gaps, and provide feedback and recommendations for improvement
- Preform other duties as assigned
- Trained, oversaw and mentored new team members to strengthen performance and job expertise
- Escalated issues to proper supervisors when standard processes were not effective
- Supervised day-to-day customer service operations to provide staff when guidance and drive productivity
Medical Assistant Intern
Atrium Piedmont GYN/OB
04.2021 - 07.2021
- Documented vitals signs and health history for patients in clinic and hospital environments
- Sanitized, restocked and organized exam rooms and medical equipment
- Prepared lab specimens for diagnostic evaluation
- Collected and documented patient medical information such as blood pressure and weight
- Taught patients about medications, procedures and care plan instructions
Education
No Degree - Medical Assistant
Southeastern College
Charlotte, NC08.2021
Skills
- Strong oral & written skills
- Efficient and detailed oriented
- Strong excel and reporting skills
- Multitasking
- Critical thinking capabilities
Certification
- Certified Phlebotomy Technician
- Certified BLS
Timeline
Banker
TD Bank
11.2023 - Current
Billing Representative
Spectrum
05.2022 - 10.2023
Subject Matter Expert
Concentrix
06.2021 - 05.2022
Medical Assistant Intern
Atrium Piedmont GYN/OB
04.2021 - 07.2021
No Degree - Medical Assistant
Southeastern College