ALEXUS MCGEE

• Assisted patients with daily living activities, promoting independence and personal growth.
• Collaborated with multidisciplinary teams to develop individualized care plans for patients.
• Monitored patient progress and reported changes in behavior or condition to healthcare professionals.
• Facilitated group therapy sessions, encouraging participation and communication among patients.
• Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

• Reduce security breaches by maintaining vigilance and identifying potential threats in timely manner and reporting suspicious activity and behavior to Port Authority Police.
• Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
• Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
• Perform services specified herein at all EWR parking lots, aeronautical guard access areas, construction sites, fire watch and other posts and areas, as shall be directed by Management.
• Enhanced airport security by conducting thorough passenger screenings and efficiently operating advanced equipment.
• Respond to and investigate door alarms at specific terminals and other facilities/buildings within specified time period, resolving conditions and reporting to Security Operations Center.
• Supervise and ensure compliance with Port Authority and federal rules and regulations regarding identification of personnel and vehicles accessing AOA/SIDA
• Report to appropriate personnel (e.g., Contractor supervisor, Manager, etc.) hazardous conditions identified during performance of their duties, including but not limited to ice, snow conditions, holes in fences, defective lighting and/or light outages, opened, unlocked or broken gates and sounding of alarms.
• Assist PAPD by rendering aid to persons in public areas at Facility when required until arrival of medical assistance.
• Respond to and assist in situations involving fires, explosions, bomb threats, floods, crowd control and all other types of unspecified emergencies.

• Managed customer inquiries through phone, email, and chat systems.
• Managed high call volume, providing prompt assistance to customers seeking help with their healthcare services.
• Investigated and resolved customer inquiries and complaints quickly.
• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Log all calls for future tracking
• Learned and adapted quickly to new technology and software applications.

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• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Navigated multiple windows and tools while maintaining excellent communication with customer.
• Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.