Alexus Miscannon
Summerville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
MD Receptionist
PSFFP Coastal Cardiology
Charleston, SC
02.2023 - 10.2023
- Greeted patients warmly and made them feel welcome.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with scheduling or rescheduling appointments for patients and visitors.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Provided administrative support such as filing documents and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, cash and checks.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Received incoming calls and coordinated with staff to fulfill patients needs.
Phone Operator
PEC 360
Charleston, SC
10.2022 - 02.2023
- Maintained a professional demeanor while handling customer calls.
- Confirmed patient demographics as needed before shipment.
- Tracked days work in Microsoft Excel.
- Collected payments in form via credit card.
Front Desk Receptionist
NasonCare
North Charleston, SC
07.2020 - 09.2022
- Greeted patients warmly and made them feel welcome.
- Answered incoming calls, redirected patients to the appropriate personnel and took messages as needed.
- Assisted with scheduling appointments for patients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks, and cash.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated patients information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Sent referrals for providers to help with patients needs, and refilled patient medications as requested by providers.
Phone Operator
Palmetto Primary Care
Summerville, SC
10.2019 - 06.2020
- Answered incoming calls and directed patients to the appropriate department or individual.
- Maintained a professional demeanor while handling patients calls.
- Transferred calls to other departments as needed.
- Handled escalated customer complaints professionally and effectively.
Education
Medical Assisting -
Southeastern Institute - North Charleston
Charleston, SC04-2017
High School Diploma -
Summerville High School
Summerville05-2016
Skills
- Data Entry Experience
- Medical Recordkeeping
- Payment Processing
- Positive Attitude
- Patient Interaction
- Appointment Setting
- Patient Referrals
- Data Entry Expertise
- Administrative Support
- Microsoft
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Customer Service
Timeline
MD Receptionist
PSFFP Coastal Cardiology
02.2023 - 10.2023
Phone Operator
PEC 360
10.2022 - 02.2023
Front Desk Receptionist
NasonCare
07.2020 - 09.2022
Phone Operator
Palmetto Primary Care
10.2019 - 06.2020
Medical Assisting -
Southeastern Institute - North Charleston
High School Diploma -
Summerville High School