Summary
Overview
Work History
Education
Skills
Timeline
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Alexus Mitchell

Atlanta,USA

Summary

Results-driven and client-focused Account Manager with 5+ years of experience in driving sales growth and maintaining customer satisfaction. Proven track record of exceeding targets and building long-term relationships with key clients.

Overview

5
5
years of professional experience

Work History

Market Development Executive

FedEx Services
Atlanta, Ga
01.2020 - 01.2023
  • Exceeded sales targets by 76% for FY2020 Q4, resulting in 176% goal attainment for the quarter
  • Identified under-performing customer accounts, leading to a 58% reduction in cost for the customer while exceeding my revenue targets
  • Assist in spreading and presenting diversity and inclusion efforts to my team as the DE&I Ambassador.
  • Managed customer escalations by finding effective resolutions for the situation
  • Assisted my inside sales counterpart in identifying and onboarding new prospects in our aligned territory

Account Manager

FedEx Services
Memphis, TN
01.2019 - 01.2020
  • Cold-called prospective customers to create a robust pool of potential FedEx Partners, and identified sales opportunities and acted on leads
  • Educated customer and team members on products, services, and programs offered by FedEx
  • Established and maintained relationships with 400+ customers, all while providing outstanding customer service
  • Explained and negotiated sales agreements and e-commerce contracts
  • Generated market and sales reports using multiple internal and external sales and marketing resources.

FedEx Sales Intern

FedEx Services
Detroit, MI
05.2018 - 08.2019
  • Met face to face with current and prospective customers around Metro Detroit, and input customer data into the FedEx Isell database.
  • I was given a list of over 500 customers including zero shippers and from that list I was able to enter 20+ opportunities for the company
  • Worked closely with inside sales representatives to put together pricing and proposals for new opportunities.
  • Was able to build relationships with other employees to develop effective ways to reach the customer.

Education

DUAL DEGREE - SALES & MARKETING

Tuskegee University
Tuskegee, AL
05.2019

Skills

  • Client management
  • Negotiation
  • Communication
  • Relationship building
  • Time management
  • Teamwork
  • Detail-oriented
  • Problem solving
  • SEO
  • PPC
  • Social media data analysis
  • Branding
  • Market research
  • Project management
  • Content marketing
  • Microsoft Office (Excel, Publisher, etc)

Timeline

Market Development Executive

FedEx Services
01.2020 - 01.2023

Account Manager

FedEx Services
01.2019 - 01.2020

FedEx Sales Intern

FedEx Services
05.2018 - 08.2019

DUAL DEGREE - SALES & MARKETING

Tuskegee University

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Alexus Mitchell