Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexus Owens-Davis

Milwaukee

Summary

Versatile and results-oriented professional with a proven track record at Milwaukee County Sheriff Office, adept in conflict resolution and critical thinking. Excelled in high-pressure environments, significantly enhancing safety and efficiency. Skilled in first aid and exceptional communication skills, fostering positive outcomes across diverse roles.

Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities. Ready to use and develop teamwork and observational skills in a Correctional Sergeant role.

Overview

14
14
years of professional experience

Work History

Correctional Officer

Milwaukee County Sheriff Office
03.2022 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, Etc.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Interviewed inmates to obtain information and assess needs.
  • Enhanced facility safety by conducting regular and thorough cell inspections.

Service Agent

Enterprise Rent-A-Car
10.2020 - 03.2022
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.

Shift Leader/Manager

Wingstop,Inc.
04.2015 - 07.2018
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Take-out Specialist

Red Lobster
12.2015 - 01.2017
  • Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Resolved customer complaints, offering appropriate solutions while maintaining a professional demeanor.
  • Adhered to food and drink packaging guidelines to optimize freshness.

Program Assistant

House of Peace
05.2011 - 08.2011
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Prepared clearly written and formatted documents and reports.

Education

Criminal Justice & Vocational Rehabilitation

University of Wisconsin-stout
Wisconsin

High School Diploma -

Riverside University High School
Milwaukee, WI
06-2015

Skills

  • First aid training
  • De-escalation techniques
  • Conflict resolution skills
  • Inmate supervision
  • Self-defense tactics
  • Customer service
  • Computer skills
  • Organizational skills
  • Critical thinking
  • Time management
  • Flexible and adaptable
  • Excellent communication

Timeline

Correctional Officer

Milwaukee County Sheriff Office
03.2022 - Current

Service Agent

Enterprise Rent-A-Car
10.2020 - 03.2022

Take-out Specialist

Red Lobster
12.2015 - 01.2017

Shift Leader/Manager

Wingstop,Inc.
04.2015 - 07.2018

Program Assistant

House of Peace
05.2011 - 08.2011

Criminal Justice & Vocational Rehabilitation

University of Wisconsin-stout

High School Diploma -

Riverside University High School

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Alexus Owens-Davis