ALEXUS RAINEY
Valdosta,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash
01.2018 - 05.2023
- Safely transported 50+ food orders to customers' desired destination in optimal time on daily basis
- Successfully delivered average of 300 orders per quarter earning 4.8 average star rating, increasing company's overall rating
- Managed order details and communicated effectively with customers to resolve issues and ensure positive delivery experience.
- Provided quality assurance to all food orders to ensure every item is verified and accounted for
Online Personal Shopper
Walmart
08.2021 - 11.2022
- Engaged with 20+ customers per day, increasing customer satisfaction by 18% from July to September while exceeding company sale expectations by 23%
- Implemented streamlined order fulfillment process, contributing to notable 20% reduction in order processing time and increased customer satisfaction.
- Warmly welcomed 40-50 customers per shift, providing prompt customer service with friendly and professional attitude
- Proactively stayed informed about latest sales offering and signed 150+ customers up for our loyalty program
Caregiver
Diversified Enterprises
02.2020 - 03.2021
- Routinely monitored and recorded patient vitals including blood pressure, temperature, and blood sugar levels.
- Aided 20+ patients per shift with routine tasks including bathing, feeding, exercise, and dressing.
- Built strong relationships with patients to deliver emotional support and companionship.
- Cared for and average of 12 patients per shift, assisting 5-7 nurses and doctors with 260% influx during peak of COVID 19 pandemic
Student Intern
Emergency Medical Services
08.2016 - 05.2018
- Respected customer's privacy by maintaining strict confidentiality and upholding all local and HIPAA laws
- Routinely sanitize, inspect, and take inventory of items in up to 10 emergency vehicles
- Transported and provide variety of medical support for up to 1000 patients in route to hospitals
- Managed phone calls across 12 lines, collected and documented patient medical information, answering questions, and all resolving customer concerns
Education
Bachelor of Science - Health Sciences
Valdosta State University
Valdosta, GA05.2023
High school Degree -
Turner County High School
Ashburn, GA05.2018
Skills
Multitasking Organizational Skills
Compliance & Operations
Sales Proficiency
Risk Assessment
Microsoft Office
Prospecting
Independent Work Experience
Problem Solving Fluency
Medical Terminology
Telephone Etiquette
Account Planning
CRM Software
Certification
- PT - Phlebotomy Technician
- BLS - Basic Life Support (CPR and AED)
Timeline
Online Personal Shopper
Walmart
08.2021 - 11.2022
Caregiver
Diversified Enterprises
02.2020 - 03.2021
Dasher
DoorDash
01.2018 - 05.2023
Student Intern
Emergency Medical Services
08.2016 - 05.2018
Bachelor of Science - Health Sciences
Valdosta State University
High school Degree -
Turner County High School