Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. Extensive understanding of different behaviors in patients and willing to work with different personalities. I am looking to take on each case and adjust according to patient needs.
Hi, I’m
Alexus Robinson
Albany,GA
Summary
Overview
8
years of professional experience
Work History
Kelly Connect Services
Senior Advisor
2020.12 - Current (3 years & 9 months)
Job overview
- Provide technical support and troubleshoot products. Each day, about 15-20 inbound calls are received.
- Maintain confidentiality of customers’ account information.
- Attend weekly meetings and ongoing training to continuously provide excellent customer service.
- Provide resources and advice for level one support skill level of other colleagues. effectively problem solve.
- Host/facilitate virtual meetings set to sharpen skill levels of other colleagues.
- Assist customers with filing Theft/Loss claims for their devices.
- Attending weekly coaching sessions to discuss improvements that can be made while call handling.
- Assisting customers with setting up hardware service for their devices and giving estimates on service prices.
- Helping customers get updates on repairs.
- Answer questions about products and services.
- Proactively identifies ways to avoid recurrence of customer issues by regularly improving processes and recommending changes.
Georgia AmeriCorps
Enrichment Lead Tutor
2019.10 - 2020.12 (1 year & 2 months)
Job overview
- Problem solving, set goals, and act on constructive feedback from coaching sessions.
- Work with teammates to exceed expectations.
- Provide complete, accurate, and timely documentation of students’ progress and interventions using online database ensuring that I maintain student confidentiality.
- Provide ongoing mentoring and support to tutors regarding program. interventions and assessment delivery to ensure fidelity to program model.
- Host/facilitate staff meetings via zoom and over via phone calls.
- Coach members on getting things done more effectively and efficiently.
- Provide daily tutoring sessions to improve students’ skill level.
- Conduct weekly skill assessments to monitor students’ improvement.
- Use proven strategies to help students build their skills and confidence.
- Enhanced tutoring sessions by incorporating interactive learning tools and real-world examples.
- Assisted in curriculum development to improve student understanding and overall performance.
Laugh & Learn Daycare Learning Center
Lead Teacher/Office Assistant
2019.01 - 2019.10 (9 months)
Job overview
- Providing emotional support and guidance to children in need of extra care.
- Scheduling activities for children that promote physical development, self-esteem, and social skills in fun and educational ways.
- Observing children to identify signs of illness or stress, as well as providing basic first aid as needed.
- Planning, preparing, and implementing daily activities/circle time/crafts, monitoring children's progress, and maintenance of related records for assigned classroom each day.
- Teaching groups of young children and individualizing lessons to meet developmental needs of students.
- Collaborated with colleagues to design interdisciplinary units of study, fostering deeper understanding of content across subject areas.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in classroom settings.
Little Angel Daycare Learning Center
Floater/ Teacher Assistant
2016.01 - 2019.01 (3 years)
Job overview
- Enhanced child engagement by incorporating age-appropriate activities and games into daily routines.
- Assisted lead teachers in developing effective lesson plans tailored to diverse needs of children.
- Provided one-on-one assistance to children needing extra support, enhancing their overall educational experience.
- Assisted with meal preparation and distribution, upholding dietary guidelines while ensuring all children were properly nourished throughout each day.
- Supervised outdoor playtimes effectively, prioritizing safety while allowing kids to explore their surroundings freely within designated boundaries.
- Managed conflict resolution among children through calming techniques and effective communication strategies when necessary.
Education
Albany Technical College Albany, GA
Associate of Science from Addiction Counseling
05.2025
University Overview
- Status: Currently Enrolled
- Relevant Coursework: Counseling, Case Management, Substance Abuse Prevention and Treatment
- GPA: 3.0
Albany Technical College Albany, GA
Criminal Justice Technology Diploma
05.2020
University Overview
- Status: Previously Enrolled
- Relevant Coursework: Corrections, Juvenile Justice, Security, Probation and Parole
- GPA: 3.3
Westover High School Albany, GA
High School Diploma
2018
University Overview
GPA: 3.0
Skills
- Leadership
- Strong verbal and written communication skills
- Microsoft/Excel
- Typing skills
- Time management
- Customer service
- Microsoft Word
- Problem solver
- Decision making
- Computer literacy
- Social skills
- Active listening
References
References
References available upon request.Timeline
Senior Advisor
Kelly Connect Services
2020.12 - Current (3 years & 9 months)
Enrichment Lead Tutor
Georgia AmeriCorps
2019.10 - 2020.12 (1 year & 2 months)
Lead Teacher/Office Assistant
Laugh & Learn Daycare Learning Center
2019.01 - 2019.10 (9 months)
Floater/ Teacher Assistant
Little Angel Daycare Learning Center
2016.01 - 2019.01 (3 years)
Albany Technical College
Associate of Science from Addiction Counseling
Albany Technical College
Criminal Justice Technology Diploma
Westover High School
High School Diploma
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