ALEXUS SANTINI-GONZALES
Tucson,US
Summary
I am a patient-focused, detail-oriented and computer-savvy Front Office Coordinator. I am very personable and courteous in all interactions with patients and team members. I would also say I am highly skilled at anticipating physician and practice needs due to my experience. I believe in effectively handling office and administrative tasks within a busy, multi-physician practice.
Overview
7
7
years of professional experience
Work History
Medical Front Office Coordinator
Children's Medical Center of Tucson
Tucson , US
2021.05 - Current
- Used email and the phone to communicate effectively with staff, patients, and insurance companies.
- Oversaw the master calendar and scheduled appointments for 10 providers according to optimal patient loads and clinician availability.
- Resolved customer complaints in a timely manner while ensuring adherence to professional standards.
- Verified patient demographics, insurance information and medical histories.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Patient Access Representative
Carondelet St. Joseph's Hospital
Tucson , US
2019.04 - 2020.11
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Scanned documents into electronic medical records system.
Cashier/Customer Service Associate
Wal-Mart
Tucson , US
2017.03 - 2019.04
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers promptly and responded to questions.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
Alta Vista High School
Skills
- Organization and Time Management
- Detail-Oriented
- Interpersonal and written communication
- Computer Proficiency
- Conflict resolution
- Payment Collection
- Appointment Scheduling
- Schedule Management
- Insurance Verification
References
Jean Armbruester, Team Lead, St. Joseph's Hospital
(520)305-0704 - jeanr4@aol.com - Former Team Lead
Hector Rodriguez, Manager, Walmart
(520)305-5709 - helirodzjr@gmail.com - Former Manger
Rachel Buck, Colleague, Children's Medical Center of Tucson
(520)904-6853 - rayvictoria98@gmail.com - Former Colleague
Timeline
Medical Front Office Coordinator
Children's Medical Center of Tucson
2021.05 - Current
Patient Access Representative
Carondelet St. Joseph's Hospital
2019.04 - 2020.11
Cashier/Customer Service Associate
Wal-Mart
2017.03 - 2019.04
Alta Vista High School
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