Alexus Scott
Cary,NC
Summary
Motivated professional seeking a full-time position that presents challenging opportunities to utilize strong interpersonal skills, excellent time management, and problem-solving abilities. Detail-oriented team player with a proven track record of strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Committed to taking on additional responsibilities to contribute towards achieving team goals.
Overview
9
9
years of professional experience
Work History
On-Demand Supervisor
MindPath Health
10.2020 - Current
- Serve as liaison between the Electronic Health Record and telemedicine platform
- Troubleshoot and monitor program integration
- Serve as liaison for multiple departments (clinical, staff, intake, and customer service) involved with day-to-day operations of the telemedicine platform
- Perform data entry, collection, and report generation
- Organize on-site training for clinical and administrative staff users of telemedicine platform
- Collect and organize customer and clinician satisfaction surveys; creates and carries out plan of action as directed by Leadership
- Answer patient, family, and referring clinician’s questions appropriately within the realm of knowledge/expertise
- Participate in quality improvement and telemedicine service development activities
- Manage and triage patient correspondence by obtaining pertinent information in order to properly refer and schedule patients
- Assist with higher-level customer service calls related to platform and virtual scheduling.
Park Lead
Urban Air Adventure Park
03.2023 - 12.2023
- Open and close the Park on specified weekdays and weekends
- Promote team culture throughout the Park (both employees and customers)
- Monitor on-site staff
- Monitor proper maintenance and inventory of the Park and its equipment
- Promote safety for employees and customers.
Reimbursement Specialist
TrialCard
11.2019 - 03.2020
- Coordinated with insurance providers to verify customer's policy benefits in relation to infusion therapy coverage
- Created documents in accordance with payer guidelines and submitted to appropriate parties
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Maintained accuracy, completeness and security for medical records and health information
- Used classification manuals to gain additional knowledge of disease and diagnoses processes
- Utilized Salesforce to manage and confirm patient data, such as insurance, demographic and medical history information
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Sales Associate/ Cashier
Rack Room Shoes
09.2018 - 09.2019
- Supported shoe department in meeting planned sales by providing exemplary customer service
- Met in-store credit goals and sales goals
- Assisted customers with selection and purchase of merchandise
- Counted down, balanced multiple cash drawers and assisted with daily deposit
- Performed daily store closing procedures
- Provided excellent customer service while on the selling floor and front end
- Stocked and replenished merchandise when necessary
- Received and processed cash, check and credit payments.
Sales Associate/ Cashier
Foot Locker
06.2015 - 07.2018
- Supported shoe department in meeting planned sales by providing exemplary customer service
- Met in-store credit goals and sales goals
- Assisted in stock room management, cataloged missing sample reports and shipment of products
- Designed and organized floor displays to attract customers’ attention
- Assisted customers with selection and purchase of merchandise
- Counted down, balanced multiple cash drawers and assisted with daily deposit
- Performed daily store opening, closing, and clothing procedures
- Provided excellent customer service while on the selling floor, fitting room and front end
- Stocked and replenished merchandise when necessary
- Received and processed cash, check and credit payments.
Customer Service Representative
Conduent
08.2017 - 04.2018
- Answer incoming customer phone calls and take appropriate action for each call
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Actively looking for ways to help people
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Cashier
Rite Aid
12.2016 - 05.2017
- Established or identified price of goods using electronic or other cash register
- Received and processed payments by cash, check, credit card and automatic debit
- Wrapped and placed purchased goods in bags
- Provide information to customers and guests
- Assisting with the training of new cashiers
- Ensure each customer has a positive, pleasant experience aimed at ensuring their return and business
- Process new merchandise off each truck
- Organized each department items and brought them to the floor.
Education
Associate in Arts, Transferring -
Wake Tech Community College
Raleigh, NCSkills
- Effective Customer Communication
- Multitasking and Organization
- Quality Assurance
- Team Collaboration
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Time Management
- Building Customer Loyalty
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Park Lead
Urban Air Adventure Park
03.2023 - 12.2023
On-Demand Supervisor
MindPath Health
10.2020 - Current
Reimbursement Specialist
TrialCard
11.2019 - 03.2020
Sales Associate/ Cashier
Rack Room Shoes
09.2018 - 09.2019
Customer Service Representative
Conduent
08.2017 - 04.2018
Cashier
Rite Aid
12.2016 - 05.2017
Sales Associate/ Cashier
Foot Locker
06.2015 - 07.2018
Associate in Arts, Transferring -
Wake Tech Community College
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