Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexus Scott

Frisco,TX

Summary

Experienced Scheduler with expertise in healthcare administration and proficiency in medical terminology, logistics and scheduling software. Proven track record of enhancing appointment management processes, leading to improved operational efficiency in high-volume healthcare settings. Recognized for maintaining patient confidentiality and supporting clinical staff through effective administrative practices. Excel in communication, time management, and problem-solving to enhance office operations and patient experience.

Overview

7
7
years of professional experience

Work History

Data Intake and Patient Support Specialist

Touchstone Medical Imaging
03.2023 - Current
  • Provided customer service to patients and their families, responding to inquiries in a timely manner.
  • Facilitated communications between office staff, physicians, nurses, payers, vendors.
  • Answered phones promptly and professionally while managing call volume efficiently.
  • Ensured compliance with organizational policies, procedures, and protocols related to patient support services.
  • Conducted regular audits of patient records to ensure accuracy of data entry.
  • Evaluated existing processes and procedures for potential areas of improvement.
  • Trained staff members on best practices when entering or retrieving information from an electronic health record system.

Lead Scheduler

Organic Transportation
05.2020 - 07.2023
  • Managed changes in scope, timeline and budget constraints throughout the life cycle of each project.
  • Ensured compliance with contractual obligations related to scheduling requirements.
  • Conducted weekly meetings with project team members to review progress, identify risks and develop mitigation plans.
  • Coordinated with external vendors and suppliers on delivery timelines for materials needed for projects.
  • Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
  • Assisted with recruiting efforts by conducting interviews and evaluating candidates.

Ambassador

Amazon
04.2018 - 02.2020
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Drafted policies related to storage space utilization and distribution operations.
  • Communicated regularly with other departments regarding supply chain activities.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Resolved customer complaints related to product quality or delivery issues.

Education

High School Diploma -

Union High School
Grand Rapids, MI
07.2012

Skills

  • HIPAA Compliance
  • ICD-10
  • Problem resolution
  • Medical terminology
  • Customer service
  • Medical documentation
  • Employee training
  • Team building and leadership
  • MS Word, Excel, and Outlook
  • Medical billing and collections
  • EMR system
  • Revenue cycle management
  • Case management
  • Attention to detail
  • Adaptability in fast-paced clinical environments
  • Staff scheduling coordination

Timeline

Data Intake and Patient Support Specialist

Touchstone Medical Imaging
03.2023 - Current

Lead Scheduler

Organic Transportation
05.2020 - 07.2023

Ambassador

Amazon
04.2018 - 02.2020

High School Diploma -

Union High School

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