Alexus Selmon
Lansing
Summary
Bringing compassionate, patient-centered approach and strong communication skills. Knowledge of healthcare operations and expertise in conflict resolution ensure effective patient interactions and satisfaction. Capable of fostering positive patient experience and enhancing overall care quality.
Overview
4
4
years of professional experience
Work History
Patient Relations Manager
Oakstreet Health
03.2025 - Current
- Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, and eligibility
- Serve as an internal resource in the clinic for insurance questions from providers and staff
- Help patients resolve medical bills inside and outside of Oak Street Health, advocating for their needs
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Gain the trust of patients to properly advise them on healthcare coverage
- Manage the welcome visit and orientation process for new patients
- Educate patients on applying for public benefits, such as Public Aid and Extra Help for prescription drugs
- Support the clinic management team with operational activities, including scheduling and billing
- Foster patient engagement through the design and execution of events, including center tours
Medical billing assistant
The Wellness Institute of Michigan
01.2022 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Handled account payments and provided information regarding outstanding balances.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft.
- Reconciled accounts receivable to general ledger.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
Provider Service Representative Remote
Priority Health
08.2023 - 01.2024
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Patient Service Representative Remote
Trinity Health
01.2023 - 07.2023
- Resolved billing inquiries and disputes in a timely fashion.
- Investigated insurance claims, denials, and appeals.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up to date.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Entered patient demographic and insurance data into electronic medical record system.
Education
Certification/License - Medical Billing and Coding
Lansing Community College
12-2025
Associate of Applied Science -
Lansing Community College
Lansing, MI05-2026
Certification - Medical Assistant
Tidewater Medical
09.2020
Certification - Medical Administrative Assistant
New Horizons Regional Institute
06.2017
High School Diplomas - undefined
Auburn High School
05.2012
Skills
- Experience with electronic health record systems
- Knowledgeable in medical terminology
- Healthcare administration
- Strong task management
- Proficient in organization techniques
- Analytical reasoning
- Clear and concise communication
- Understanding HIPAA guidelines
Timeline
Patient Relations Manager
Oakstreet Health
03.2025 - Current
Provider Service Representative Remote
Priority Health
08.2023 - 01.2024
Patient Service Representative Remote
Trinity Health
01.2023 - 07.2023
Medical billing assistant
The Wellness Institute of Michigan
01.2022 - Current
Certification - Medical Assistant
Tidewater Medical
Certification - Medical Administrative Assistant
New Horizons Regional Institute
High School Diplomas - undefined
Auburn High School
Certification/License - Medical Billing and Coding
Lansing Community College
Associate of Applied Science -
Lansing Community College
Similar Profiles
Jamica LeggeJamica Legge
Medical Assistant at Oakstreet HealthMedical Assistant at Oakstreet Health
LaNashia HollingsworthLaNashia Hollingsworth
Laboratory Phlebotomist at OakStreet HealthLaboratory Phlebotomist at OakStreet Health
Denesha McCarverDenesha McCarver
Patient Engagement Specialist at Oakstreet HealthPatient Engagement Specialist at Oakstreet Health
Behista SalehBehista Saleh
Medication Aide at Red Cedar LodgeMedication Aide at Red Cedar Lodge
Arianna CroutArianna Crout
Dental Assistant at Destiny DentalDental Assistant at Destiny Dental