Alexus Skipper

• Researched federal and state laws, regulations and procedures to provide accurate advice to taxpayers.
• Reviewed and analyzed tax returns to ensure accuracy of information and completeness of forms.
• Verified that all required documents were included in submitted tax returns.
• Assisted other departments with special projects as needed.
• Utilized computer software programs such as Microsoft Excel to manage data efficiently.
• Participated in training sessions related to changes in federal and state tax laws.
• Protects confidentiality of taxpayer information within the confines of disclosure laws, rules, and regulations.
• Reviews and analyzes internal documents and/or taxpayer returns, prepares coded entries to amend and complete records, refers questionable returns and documents to appropriate areas to determine corrective action.
• Process individual or small business returns and cases that involve relationships among different accounts that span more than a single tax period. Assign Employee Identification Numbers (EIN) and temporary Social Security Numbers (SSN). Request and interprets taxpayer information. Perfects documents and initiates research to correct missing or inaccurate account information, inquires to third parties, and changes to taxpayer accounts to correct errors.

GS-04 FROM 10/2022 TO 11/5/2023

GS-05 11/2023-CURRENT

• Vacuumed carpets in patient rooms and hallways.
• Assisted in moving furniture when necessary for deep cleaning purposes.
• Dusted window sills, ledges, furniture, vents and other hard-to-reach areas.
• Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
• Provided excellent customer service when interacting with patients or visitors.
• Emptied trash cans and replaced liners.
• Stocked shelves with supplies such as toilet paper and soap.
• Sanitized surfaces using chemical cleaners to prevent spread of germs.
• Adhered to all hospital policies regarding security protocol for staff members.
• Responded promptly to requests from nurses or doctors for special cleaning projects.
• Complied with all health regulations concerning sanitation and cleanliness.
• Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
• Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
• Responded quickly to calls for spills and other potentially dangerous situations.
• Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.

• Coordinated with customer service representatives to resolve any delivery issues.
• Maintained accurate records of all orders received, including pick-up and delivery dates, item descriptions and prices charged.
• Investigated complaints from customers regarding missed or late deliveries, taking appropriate actions when necessary.
• Tracked daily performance metrics such as on-time deliveries, order accuracy and customer satisfaction ratings.
• Analyzed data from previous home deliveries in order to identify areas for improvement in terms of speed, accuracy and customer satisfaction.
• Ensured that all vehicles used for home delivery met safety standards and regulations.
• Reviewed daily delivery schedules to determine orders, sequences of deliveries and special loading instructions.
• Maintained positive relationships with clients to meet deadlines for service delivery.
• Coordinated with customers to plan efficient or special deliveries.
• Coached delivery teams to take accountability for delivery, risk and issue management.
• Provided exceptional customer service to ensure customer satisfaction.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Answered customer inquiries via phone, email, and chat.
• Tracked orders from start to finish to ensure timely delivery of goods or services.

• Conducted regular inventory checks to maintain accurate stock levels.
• Responded to customer inquiries and complaints in a professional manner.
• Supervised staff during shift changes and ensured transition went smoothly.
• Enforced store policies regarding returns, exchanges, refunds, discounts.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Utilized problem solving skills to resolve conflicts between customers and employees.
• Monitored employee performance and provided feedback on areas for improvement.
• Analyzed customer buying patterns to identify trends in sales activity.
• Performed administrative tasks including filing documents, data entry.
• Implemented company policies consistently across all shifts.
• Handled cash register transactions accurately while providing excellent customer service.
• Performed opening and closing procedures such as setting alarm systems, counting money.
• Assisted in the training of new employees.
• Resolved conflicts between customers, employees, and vendors in a timely manner.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Documented receipts, employee hours and inventory movement.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Educated customers about offerings, promotions and pricing to boost sales.
• Checked orders for quality and completeness.

• Ensured compliance with company policies and procedures regarding technical support operations.
• Documented all activities related to technical support including processes, updates, changes made.
• Provided technical assistance to customers through phone, email and chat support.
• Troubleshot customer inquiries related to software and hardware issues.
• Assisted customers with installation of new hardware and software applications.
• Resolved escalated customer service issues in a timely manner.
• Demonstrated advanced product knowledge to solve customer issues.
• Served as first point of contact for incoming technical service calls and emails.
• Supported customers with online billing, access and account issues.
• Guided customers through step-by-step solutions in a clear and concise manner.
• Developed and maintained strong relations with customers to meet quality expectations.
• Assisted customer in understanding products, components and systems using technical demonstration.
• Assisted customers with various types of technical issues via email, live chat and telephone.
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