Alexus Staples
Memphis,TN
Summary
Proven Material Handler and Customer Service Representative with a track record of enhancing warehouse efficiency and customer satisfaction at companies like Teleflex Inc. Skilled in forklift operation and maintaining organized work environments, coupled with exceptional organizational abilities and attention to detail. Achieved significant improvements in inventory accuracy and operational workflow.
Overview
4
4
years of professional experience
Work History
Material Handler
Teleflex Inc
2021.07 - Current
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
Customer Service Representative
Lowes Home Improvment
2021.11 - 2022.12
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
Material Handler
McKesson
2021.03 - 2021.09
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Transported inventory items to appropriate locations.
- Attached identifying tags to containers to mark with identifying shipping information.
- Performed cycle counts and inventory control to accurately track product levels.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Managed warehouse operations and verified proper shipment procedures.
Package Handler
UPS
2020.04 - 2021.04
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
Associate of Arts -
Northwest Community College
Southaven05.2018
Skills
- Cycle counting
- Forklift Operation
- Material Handling
- Warehouse Organization
- Quick Learner
- Organizational abilities
- PPE use
- Attention to Detail
- First Aid/CPR
Timeline
Customer Service Representative
Lowes Home Improvment
2021.11 - 2022.12
Material Handler
Teleflex Inc
2021.07 - Current
Material Handler
McKesson
2021.03 - 2021.09
Package Handler
UPS
2020.04 - 2021.04
Associate of Arts -
Northwest Community College
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