Alexus Streater
Supervisor, Revenue Services
New Caney,TX
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor, Revenue Services
UnitedHealth Group
06.2025 - Current
- Staffs, manages, and motivates team of 5 – 10 non-exempt employees.
- Conducts team member’s performance appraisals with management approval.
- Weekly 1:1’s to discuss any performance feedback and goal planning.
- Tracks and records payroll for direct reports.
- Support and enforces department goals for accurate revenue and key performance indicators.
- Communicate and support department policy and procedure.
- Will work in conjunction with our field partners and external customers at the highest level to ensure accurate and timely resolution of problems/billing issues to resolve/prevent delinquent payment.
- Coordinates development and training for respective teams.
- Ability to deliver clear and concise communication to internal partners, customers, and senior leadership.
- Responsible for ensuring that excellent customer service is consistently delivered to all internal and external customers.
- Completes reports and other paperwork accurately and timely.
- Review and follow up on any aged items to identify additional areas of support needed or utilize the items as teaching opportunities on any unbilled timesheets or open invoices.
- Performs other duties as assigned.
Care Navigator Supervisor
UnitedHealth Group
04.2022 - 06.2025
- Coordinates, supervises and is accountable for daily / weekly / monthly team performance
- Trained new Care Navigator Supervisors for DSNP and SCC members in all aspects of managing
- Ensures supervisor team performance goals are met, such as quality adherence and service levels
- Manages schedules, adherence and utilizes reporting to monitor
- Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
- Decisions are guided by policies, procedures, and business plan
- Provides coaching and feedback to team members by performing coaching audits, weekly team meetings, and monthly one on one's
- Conducts annual performance reviews for team members
- Identifies solutions to non - standard requests and problems
- Effectively communicates change and leads employees through change
- Handles Human Resource processes and issues, including time cards and corrective action process
- Manages recruitment and termination procedures
Care Navigator
UnitedHealth Group
01.2021 - 04.2022
- Educates member on gaps in care and assists with scheduling provider appointments
- Assists members with social determinants of health and links to community resources
- Ensures member has access to PCP
- Identifies gaps in care and assists in closure of gaps
- Outreaches members on caseload consistent with program guidelines
- Consistently meets metrics, both quality & performance
- Provides excellent customer service to both members and providers
- Constantly maintains schedule adherence and good attendance
- Maintains confidential health information according to state and federal regulations including HIPAA.
Corporate Member Service Manager
FITNESS INTL
02.2019 - 01.2021
- Accepted phone calls/emails correspondence in and created resolutions for individuals across the country in regards to issues with: Membership/Personal Training agreements/contracts, Facility cleanliness/upkeep, Employee behavior/business practices and any other general issues or concerns.
- Trained new Operations Managers in all aspects of managing and maintain their buildings (Human resources, Revenue and Facilities) per Fitness international standards.
Operations Manager
FITNESS INTL
10.2018 - 02.2019
- Responsible for ensuring that members receive exceptional from happy, friendly staff in a clean and well-maintained facility.
- Resolve membership issues, update past due accounts and manage payroll and supplies and budget in order to uphold facility and company-wide standards.
- Led the East Market in EFT Revenue Conversion/Miscellaneous Gross Sales for the fiscal 2018 to Current Calendar years.
- Handled the schedule making/maintaining for the entire fitness, Personal Training, Sales, Janitorial and Class Instructor groups to ensue overall efficiency and staying within regulations to ensure no overtime is used.
- Achieved on an A rating consistently placing my facility in the top 5% in the company in upkeep and functionality.
- Maximized employee retention by creating positive work environment through constructive feedback communication and positive reinforcement.
- Wrote recommendations for exceptional employees for potential pay increases or increased roles (promotions).
Patient Experience Manager
COMPASS GROUP USA
02.2017 - 10.2018
- Plan, design and execute hospitality training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training. Design group programs at least bimonthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employees-both day aides and techs and evening turndown personnel.
- Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory.
- Educates patients on services provided; probes for concerns, needs, and impressions of service.
- Identify through interviews, discussions or observations opportunities to improve inpatient experience.
- Work collaboratively with staff members and supervisors to enhance inpatient experience-resolving patient concerns, addressing special requests, providing creative 'touches'.
Healthcare Access
KENNEDY UNIVERSITY HOSPITAL
02.2013 - 04.2017
- Greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery.
- Help assign beds and carry out procedures to admit, transfer, or discharge patients.
- Tasks include the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Proficient with Navinet and familiar with medical terminology.
Education
Master of Arts - Healthcare Management
Rowan University
Glassboro, NJ05.2017
Bachelor of Arts - Healthcare Management
Rowan University
Glassboro, NJ05.2015
Skills
- Good communication skills
- Excellent public relations
- In-depth knowledge of the medical and wellness industry
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Full life cycle project management
- ROI assessment
- Project team management
- Change control management
- Healthcare operations
- Program management
- Business analysis
- Financial analysis
- Implementation planning
- MS Office tools
- Excel
- PowerPoint
- Word
- Visio
- Outlook
- Share Point
- MS Project
Certification
- Adult CPR, AED, & First Aid, 2024-05-01
- Culture Ambassador, 2021
- Level 3 M & R Professional, 2021
- Innovation Advocate, 2021
- NPS Champion, 2022
Professional Memberships
- ACHE (American College of Healthcare Executives), 2017-01-01, Present
- Healthcare Leadership Network of the Delaware Valley, 2017-01-01, Present
- UHC AAERG Engage & Connect Subcommittee, 2021-01-01, Present
- UHC Women Lead Empowerment Circle Leader, 2023-01-01, Present
- UHC Emerging Leader, 2023-01-01, Present
Timeline
Supervisor, Revenue Services
UnitedHealth Group
06.2025 - Current
Care Navigator Supervisor
UnitedHealth Group
04.2022 - 06.2025
Care Navigator
UnitedHealth Group
01.2021 - 04.2022
Corporate Member Service Manager
FITNESS INTL
02.2019 - 01.2021
Operations Manager
FITNESS INTL
10.2018 - 02.2019
Patient Experience Manager
COMPASS GROUP USA
02.2017 - 10.2018
Healthcare Access
KENNEDY UNIVERSITY HOSPITAL
02.2013 - 04.2017
Bachelor of Arts - Healthcare Management
Rowan University
Master of Arts - Healthcare Management
Rowan University