Alexus Sueki
San Francisco,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding professionalism, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Dispensary Sales Associate
Union Station
03.2023 - 07.2023
- Checked guests' photo identification for validity and age requirements.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with 100% accuracy rate.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Dispensary Sales Associate
415 Authentic ,Igs Solutions LLC
01.2022 - 02.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Greeted customers at counter and provided excellent customer service.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Handled cash register operations and customer transactions to process payments.
Manager on Duty
Bay Club Of Walnut Creek
01.2020 - 11.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Production Worker
Tesla Motors
02.2019 - 01.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
High School Diploma -
Antioch High School
Antioch, CA07.2018
Skills
- Time Management
- Customer Relationship Management (CRM)
- Team Leadership
- Verbal and Written Communication
- Problem solving
- Creativity
- Attention to detail
- Very Observant
- Customer service
Timeline
Dispensary Sales Associate
Union Station
03.2023 - 07.2023
Dispensary Sales Associate
415 Authentic ,Igs Solutions LLC
01.2022 - 02.2023
Manager on Duty
Bay Club Of Walnut Creek
01.2020 - 11.2021
Production Worker
Tesla Motors
02.2019 - 01.2020
High School Diploma -
Antioch High School
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