Alexus Tate
Jersey City
Summary
Motivated shift leader passionate about guiding team members to surpass objectives through compassionate leadership. Experienced trainer and problem-solver adept at handling operational challenges and fostering collaboration. Skilled in balancing customer, company, and employee needs while executing new initiatives. Committed to cultivating workplace cultures aligned with organizational mission and values. Continuously evaluates operations for safety concerns and implements effective strategies to achieve targets. Highly proficient in customer service with meticulous attention to detail and a strong team-player attitude. Recognized by management for consistently delivering high-quality service and creating a welcoming atmosphere for customers. Excellent communication skills with a track record of receiving accolades from current employer. Proficient in Word, Excel, Outlook, Windows Vista/XP. Authorized to work in the US for any employer.
Overview
2
2
years of professional experience
Work History
Supervisor on Running
Bloomingdale's
01.2023 - Current
- Communicate On's values and brand philosophy
- Support staff with planning and problem solving to ensure satisfactory service
- Monitor and evaluate staff performance and provide feedback
- On the job coaching and mentoring to improve skills and address weaknesses
- Oversee the implementation of new procedures and product training, as well as internal team related responsibilities
Mobile Expert/Shift Leader
T-Mobile
- Hit monthly revenue goals through acquiring new customers
- Identify revenue opportunities
- Participate in marketing efforts to solicit new business
- Assignment with the functions of a retail facility
- Working close with management team to provide the best service for the customer
- Building Customer Confidence
- Ensure and maintain cleanliness of the store
- Product Knowledge
- The ability to quickly learn new products
- Quickly Adapting to changes within the company
- Managing change coaching and leading the new diverse retail teams
- Coaching skills ability to speak to anyone crowd
- Provided Exceptional customer service, assessing the customers needs for the products and services being sold
- Discussing the features and benefits of each phone and their data packages and accessories
- Supervised and led employees to maintain productivity and customer service levels
- Delegated tasks to employees and monitored task completion
- Checked orders for quality and completeness
- Educated customers about offerings, promotions and pricing to boost sales
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance
- Provided skilled workforce management and adjusted for adequate coverage
- Coordinated workers for daily inventory auditing and restocking
- Upheld company and safety standards while enforcing procedures
- Promoted skilled staff to productivity and efficiency
- Promoted a positive work environment
- Complied with the inventory procedures, policies and regulations to promote a safe working environment
Buffalo Wild Wings
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurants menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare and serve customers
- Completed opening duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Cleared tables and chairs to prepare dining area for next customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Served food and beverages to patrons and immediately remedied issues with orders
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Trained new employees on restaurant procedures and serving techniques
- Addressed complaints to kitchen staff and served replacement items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Enforced menu requirements for consumption of alcoholic beverages by checking identification
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Stocked service areas with supplies during busy periods
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
- Explained menu items, describing ingredients and cooking methods upon request
- Circulated within assigned area to assess and address customer needs, effectively prioritizing tasks during peak hours
Bob Evans
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurants menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare and serve customers
- Completed opening duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Cleared tables and chairs to prepare dining area for next customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Served food and beverages to patrons and immediately remedied issues with orders
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Trained new employees on restaurant procedures and serving techniques
- Addressed complaints to kitchen staff and served replacement items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Enforced menu requirements for consumption of alcoholic beverages by checking identification
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Stocked service areas with supplies during busy periods
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
- Explained menu items, describing ingredients and cooking methods upon request
- Circulated within assigned area to assess and address customer needs, effectively prioritizing tasks during peak hours
Education
Bachelor of Science - Environmental Science
University of Phoenix
12-2025
Skills
- Communication
- Problem solving skills
- Strong work ethic
- Analytical skills
- Leadership qualities
- Quantitative skills
- Ability to work in a team
- The ability to lead a team
- Mobile device management
- Real-time communication features
- Customer service
- Cash handling
- Building customer loyalty
LANGUAGES
French / Advanced, Diploma in Advanced French
English
Full Professional
Timeline
Supervisor on Running
Bloomingdale's
01.2023 - Current
Mobile Expert/Shift Leader
T-Mobile
Buffalo Wild Wings
Bob Evans
Bachelor of Science - Environmental Science
University of Phoenix