Alexus Valdez
Lancaster,CA
Summary
Reliable Shift Leader with 5 years in guest service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Adaptable problem-solver ready to back up fellow employees at any time.
Overview
5
5
years of professional experience
Work History
Shift Lead
Chick-fil-A
05.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Team Lead
Chick-fil-A
11.2020 - Current
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Training Expert
Chick-fil-A
05.2020 - Current
- Enhanced employee performance by developing and implementing customized training programs.
- Advised management on employee development strategies, contributing to overall organizational success.
- Stayed current on industry trends and best practices in training and development, ensuring the continuous improvement of provided services.
- Promoted a positive learning environment by utilizing innovative teaching methods and encouraging open communication.
Team Member
Chick-fil-A
03.2019 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Applied Science - Film, Television And Electronic Media
Antelope Valley College
Lancaster, CASkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Performance Improvement
- Operations Monitoring
Timeline
Shift Lead
Chick-fil-A
05.2021 - Current
Team Lead
Chick-fil-A
11.2020 - Current
Training Expert
Chick-fil-A
05.2020 - Current
Team Member
Chick-fil-A
03.2019 - Current
Associate of Applied Science - Film, Television And Electronic Media
Antelope Valley College