Alexus Wade
6501 Excellence Way,Texas
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at North Texas Tollway Authority. Expert in dispute resolution and critical thinking, Excel in high-pressure environments, significantly improving user experience and operational efficiency. Skilled in Microsoft Outlook and active listening, Adeptly balance empathy with decisive action to achieve positive outcomes. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
North Texas Tollway Authority
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Phone number 214-704-6783
Collection Agent
SWC
01.2021 - 02.2024
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Collected on delinquent accounts to reduce overdue balances.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Phone number 972-300-1700
Phlebotomist
LapCorp
04.2017 - 07.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Phone number 940-382-3023
Caregiver, Special Needs
Visiting Angles
01.2018 - 01.2019
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Improved emotional well-being by providing compassionate and empathetic support during difficult times.
- Phone number 940-387-0395
Education
No Degree - Medical Assistant
CHCP
Dallas, TX02.2025
No Degree - Patient Care Technician
Delta Community College
Monroe, LA08.2015
High School Diploma -
Sterlington High School
Sterlington, LA05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
Timeline
Customer Service Representative
North Texas Tollway Authority
03.2024 - Current
Collection Agent
SWC
01.2021 - 02.2024
Caregiver, Special Needs
Visiting Angles
01.2018 - 01.2019
Phlebotomist
LapCorp
04.2017 - 07.2020
No Degree - Medical Assistant
CHCP
No Degree - Patient Care Technician
Delta Community College
High School Diploma -
Sterlington High School
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