ALEXUS WANZER
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skilled Licensed Practical Nurse offering 2+ years of experience in the field. Knowledgeable about assisting with non-invasive procedures and performing respiratory treatments. Strong documentation skills and a firm grasp of compliance requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Shiftkey
11.2022 - Current
- Improved patient satisfaction by providing high-quality nursing care to diverse populations during travel assignments.
- Enhanced patient recovery rates through diligent monitoring and timely interventions.
- Reviewed patient history to verify conditions and current medications.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Helped patients complete bathing, dressing and eating.
- Developed and implemented individualized patient care plans.
- Coordinated patient transfers to other facilities.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Licensed Practical Nurse
MUSC Health Florence Medical Center
10.2021 - Current
- Carried nursing actions safely and accurately, utilizing knowledge and skills to implement physician's orders and the nursing plan of care
- Evaluated residents immediate response to nursing actions, collaborating with other personnel regarding the effectiveness of care
- Performed documentation in the nursing unit and in the resident record accurately, concisely, and in a timely manner
- Communicated all pertinent information concerning resident to appropriate health professional
- Demonstrated the ability to work with all health care members, residents, and families.
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Cared for wounds, provided treatments, and assisted with procedures.
Customer Service Representative I
Sutherland
11.2019 - 10.2021
- Included answering 75-100 inbound calls from retail customers regarding their account balances, transaction history and any general inquiries
- Worked with branch personnel as needed to resolve customer issues
- Processed foreign currency transactions, offered other retail banking products and escalated calls as needed
- Made a difference in how customers perception when contacting a call center by answering the calls with a smile
- Gained their trust and often customers would call and ask for me by name.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Associate
Reed's
12.2018 - 12.2019
- Maintained the register area clean and organized
- Stayed updated on new products and their locations
- Used store equipment safely and with proper care
- Followed cleaning and maintenance standards at store premises
- Packed and bag products based on customer needs
- Attended store meetings and trainings as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Work Study
Florence-Darlington Technical College
10.2017 - 05.2018
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmitted information or documents to customers, using computer, mail, or facsimile machine
- Entered students information in school system.
- Enhanced office efficiency by streamlining filing systems and organizing digital records.
- Assisted in the planning and execution of various campus events, contributing to their overall success.
- Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
Education
Associate of Science - Nursing
Florence Darlington Technical College
Florence, SC06.2021
Skills
Leadership
Analytical & Critical Thinking
Multitasking Abilities
Sales Expert
Technical Support
Multi-Phone Line Operation
Patient Intake
Emergency Response
Clinical Documentation
Family Communication
Physical Assessment
Wound Care
Inpatient Care
Medical Records Management
Vital signs
Prioritizing
Triage
Communication skills
Team building
Reliability
Telephone skills
Medical terminology
Scheduling
Complaint resolution
Document management
Certification
IV certification
Languages
English
Native or Bilingual
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Healthcare benefitsFlexible work hoursWork-life balance401k matchWork from home optionTimeline
Licensed Practical Nurse
Shiftkey
11.2022 - Current
Licensed Practical Nurse
MUSC Health Florence Medical Center
10.2021 - Current
Customer Service Representative I
Sutherland
11.2019 - 10.2021
Sales Associate
Reed's
12.2018 - 12.2019
Work Study
Florence-Darlington Technical College
10.2017 - 05.2018
Associate of Science - Nursing
Florence Darlington Technical College