Alexus Whirl
Lima,OH
Summary
Adept at enhancing customer satisfaction and sales at Frickers, I leveraged guest engagement and upselling techniques to significantly boost revenue. Trained Olive Garden servers, improving service standards. Excelled in fast-paced environments, mastering food running and production efficiency at Whirlpool Inc., demonstrating exceptional teamwork and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
Frickers
05.2023 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server Trainer
Olive Garden Restaurant
04.2018 - 05.2023
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided continuous evaluation and feedback to server employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Developed and implemented comprehensive training program for new servers.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
Production Worker
Production Products Incorporated
03.2015 - 08.2017
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
Assembly Line Production Worker
Whirlpool Inc.
05.2014 - 03.2015
- Assisted quality assurance by inspecting items and removing defective parts.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
Education
Diploma - General Studies
Elida High School
Elida, OH05.2012
Skills
- Daily specials memorization
- Food Running
- Supply Restocking
- Guest Engagement
Timeline
Server
Frickers
05.2023 - Current
Server Trainer
Olive Garden Restaurant
04.2018 - 05.2023
Production Worker
Production Products Incorporated
03.2015 - 08.2017
Assembly Line Production Worker
Whirlpool Inc.
05.2014 - 03.2015
Diploma - General Studies
Elida High School