Alexus White
Shreveport,LA
Summary
Authorized to work in the US for any employer Dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office or clinical management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Externship
Oschner Medical Center
Shreveport, LA
02.2023 - 03.2023
- Performed patients vitals , visual acuity and dilation if needed
- Escorted patients to examination rooms and documented medical histories.
- Escorted patients to examination rooms and prepared for physician exams.
- Monitored patient stability by checking vital signs and weight.
- Charted all patient services in records with high accuracy.
Ambassador
Activus Connect
Orlando, FL
08.2022 - 02.2023
- Respond to emails and call chats from customer service
- Process applications and code any errors that may occur
- Transferring data from documents into the client's system.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Offered exceptional customer service to differentiate and promote company brand.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Created attractive visual displays for new products and current promotions.
Administrative Assistant
Dicks Sporting Good
Shreveport, LA
08.2020 - 07.2022
- Answer calls, plan meetings , organize and schedule appointments, onboarding new hire, write and distribute email, correspondence memos,letters, faxes and forms
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Strong skills in Microsoft applications such as Excel, PowerPoint, Word and Office 365
- Strong analytical and problem solving skills
Customer Service Rep
Teleperformance
Shreveport, LA
05.2017 - 08.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Take the extra mile to engage customers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Associate / Guest Services
Target
Shreveport, LA
01.2016 - 04.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Certified Clinical Medical Assistant - Health Sciences
Remington College
Shreveport, LA03.2023
High School Diploma -
Captain Shreve High School
Shreveport, LA05.2017
Skills
- Exam Room Preparation
- Medical Terminology
- Data Entry
- Vital Signs Documentation
- Critical Thinking
- Patient Care
- Microsoft Office Suite
- Multitasking and Prioritization
- Multi-Task Management
- Scheduling
- Technical Support
- OSHA Compliance
- Prioritization
- Microsoft PowerPoint
- Upselling and Cross-Selling
- Conflict Resolution
- Customer Engagement
- Product Recommendations
- Verbal and Written Communication
- Computer Skills
Certification
CCMA Certification
CPR Certification
Timeline
Medical Assistant Externship
Oschner Medical Center
02.2023 - 03.2023
Ambassador
Activus Connect
08.2022 - 02.2023
Administrative Assistant
Dicks Sporting Good
08.2020 - 07.2022
Customer Service Rep
Teleperformance
05.2017 - 08.2020
Sales Associate / Guest Services
Target
01.2016 - 04.2017
Certified Clinical Medical Assistant - Health Sciences
Remington College
High School Diploma -
Captain Shreve High School