Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexus Wilfong

Monticello,IL

Summary

Stay on top of accounting needs by proactively updating journal entries, financial schedules and budget tracking reports. Diligent accounting and office administrative professional with over four years of experience in a wide variety of settings. Highly organized, hardworking and accuracy-driven.

Overview

4
4
years of professional experience

Work History

Exception Item Processing Specialist

Busey Bank
Champaign, IL
09.2021 - 03.2023
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Monitored and reconciled accounts to ensure adherence to bank policies and procedures.
  • Actively participated in departmental meetings to discuss process improvement ideas.
  • Developed new processes and procedures for improved workflow efficiency.
  • Correctly entered data into multiple databases for record-keeping purposes.
  • Accurately input customer data into the system and update information as needed.
  • Prepared daily reports for management review.
  • Processed incoming payments, returned items, and other financial transactions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Customer Service Representative

Fisher National Bank
Fisher, IL
07.2019 - 09.2021
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored junior team members and managed employee relationships.

Education

Some College (No Degree) -

Parkland College
Champaign, IL

Skills

  • Inventory Management
  • Data Analysis
  • Customer Relations
  • Bookkeeping Support
  • Word Processing
  • Time Management

References

References available upon request.

Timeline

Exception Item Processing Specialist

Busey Bank
09.2021 - 03.2023

Customer Service Representative

Fisher National Bank
07.2019 - 09.2021

Some College (No Degree) -

Parkland College

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Alexus Wilfong