Alexus Williams
D'Iberville,MS
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
3
3
years of professional experience
Work History
CNA
True Nursing
05.2022 - 12.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
SR Customer Service Representative
Teleperformance
01.2021 - 03.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved concerns with products or services to help with retention and drive sales.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
Prentiss High School
Prentiss, MS05.2015
Skills
- Complex Problem-Solving
- Compassionate Communication
- Maintaining Confidentiality
- Problem Solving
Timeline
CNA
True Nursing
05.2022 - 12.2023
SR Customer Service Representative
Teleperformance
01.2021 - 03.2022
High School Diploma -
Prentiss High School