Alexus Wright
Oshkosh,WI
Summary
Forward-thinking professional with comprehensive experience implementing new processes and managing, and planning innovations. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Manager
Escape Oshkosh
Oshkosh, WI
09.2021 - Current
- Managed inventory of supplies, equipment, furniture, decorations and other materials needed for successful operations.
- Performed regular maintenance checks on all equipment used in the escape room games.
- Developed and implemented marketing strategies to promote the escape room business.
- Organized and managed staff schedules, ensuring adequate coverage of all shifts.
- Trained new employees in customer service techniques, policies and procedures related to running an escape room business.
- Assisted in designing puzzles, challenges and clues that would be used in the escape rooms.
- Organized special events such as corporate team building activities at the escape room facility.
- Provided exceptional customer service by responding promptly to inquiries, resolving problems quickly and efficiently.
- Assigned tasks and work hours to staff.
Laundry Attendant
Express Laundry Center
Oshkosh, WI
06.2021 - 01.2022
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Prepared invoices for completed orders based on customer requirements.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
Call Center Representative
Eastbay
Oshkosh, WI
11.2019 - 07.2020
- Provided technical support to customers via email and phone.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction with the resolution process.
- Provided customers with product information, pricing and availability details.
Education
Bachelor of Arts - Radio Tv Film
University of Wisconsin Oshkosh
Oshkosh, WI01.2020
Skills
- Good Communication
- Project and Time Management
- Innovation and Creativity
- Attention to Detail
- Troubleshooting
- Organization and Planning
- Listening Skills
Timeline
Manager
Escape Oshkosh
09.2021 - Current
Laundry Attendant
Express Laundry Center
06.2021 - 01.2022
Call Center Representative
Eastbay
11.2019 - 07.2020
Bachelor of Arts - Radio Tv Film
University of Wisconsin Oshkosh