Alexus Fisher
Jacksonville,FL
Summary
Very experienced and well versed as a client support specialist with a proven track record in ensuring customer satisfaction through excellence in service delivery, adept facilitation, and strong interpersonal skills. Detail-driven compliance specialist focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. Hardworking and driven with a quality-focus and a proactive approach bringing 7+ years of experience in the financial and auditing industry.
Overview
2
2
years of professional experience
Work History
Compliance Officer AML KYC Analyst CSSU
Citi Bank N.A
10 2017 - 06 2023
- Regulatory Compliance: Ensure compliance with AML and KYC regulations by staying informed about relevant laws and industry standards.
Interpret and implement regulatory requirements to enhance organizational compliance.
- Due Diligence and Risk Assessment: Conduct thorough customer due diligence, verifying identities and assessing risk profiles.
Evaluated transactional behavior to identify and mitigate potential money laundering or illicit activities.
- Documentation and Reporting: Review, update and maintain accurate customer documentation to meet regulatory standards.
Prepare and submit regular reports on AML and KYC activities, communicating findings and recommendations.
- Collaboration and Continuous Improvement: Collaborated with cross-functional teams and regulatory authorities to ensure a comprehensive approach to compliance.
Champion for continuous improvement initiatives by dynamically adapting AML and KYC processes. Fostering a proactive compliance culture by developing and delivering comprehensive training programs and guides for peers.
Fraud Ops Specialist III
Citi Bank N.A.
06.2016 - 10.2017
- Evaluate, implement and optimize usage of suspected fraud applications, devices, credit card usage decision platforms.
- Responsible for reviewing and completing thorough assessments on branded credit card accounts and bank accounts and consumer credit cards.
- Protect and comply with banking and government policies and standards to adhere to confidentiality for secure and personal financial information.
- Monitored and analyzed financial, statistical and operational data trends.
- Analysis of customer claim data and transactional data to identify emerging fraud trends, develop, and improve fraud strategies.
- Reviewed and scored calls made utilizing company-defined quality monitoring standards-fraud.
Assistant Teacher
The Growing Room
06.2015 - 02.2016
- Aligned with center policies inspired by the National Association for the Education of Young Children (NAEYC) standards.
- Facilitated constructive dialogues between parents and teachers to address educational and disciplinary concerns.
- Promoted a collaborative and supportive learning environment.
- Cultivated character development in diverse groups of students through engaging curriculum delivery and positive interactions.
Full Time Intern Student Teacher
San Mateo Elementary School
01 2015 - 06 2015
- Collaborated seamlessly with departmentalized teachers, parents, and school staff to enhance the overall classroom and school environment
- Elevated student engagement and knowledge by integrating creative learning approaches, contributing to a more dynamic learning experience.
- Spearheaded the implementation of reading and writing lessons and workshops, effectively boosting student literacy levels and supporting school-wide reading programs.
Education
Bachelor of Science - Elementary Education K-6 (In Progress)
University of North Florida
Jacksonville, FL12.2024
Bachelor of Science - Elementary Education K-6 (Progress In Completion)
University of North Florida
Jacksonville, FL12.2024
Skills
Initiative and Leadership:
- Proactive and self-motivated
- Exceptional communication and interpersonal skills
- Flexible strategic thinker in individual and team environments both in front and back office settings
- Ability to adapt to a changing environment quickly
Policy and Compliance:
- Policy and Regulatory Compliance with national, international and local state standards
- Financial Reporting- Auditing processes
Data Analysis:
- Risk Management & Regulations enforcement
- Proficient in collecting, organizing, and analyzing data to derive meaningful insights
- Document Review
Timeline
Fraud Ops Specialist III
Citi Bank N.A.
06.2016 - 10.2017
Assistant Teacher
The Growing Room
06.2015 - 02.2016
Compliance Officer AML KYC Analyst CSSU
Citi Bank N.A
10 2017 - 06 2023
Full Time Intern Student Teacher
San Mateo Elementary School
01 2015 - 06 2015
Bachelor of Science - Elementary Education K-6 (In Progress)
University of North Florida
Bachelor of Science - Elementary Education K-6 (Progress In Completion)
University of North Florida
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