ALEXUS MARIE PEDROZA
Lancaster,CA
Summary
Skilled customer service professional with strong experience in healthcare communication. Adept at handling patient inquiries, coordinating appointments, and resolving issues efficiently. Focused on team collaboration and achieving consistent results, with flexible approach to changing needs. Proficient in medical terminology, empathetic communication, and multi-tasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Call Center Representative
HealthPartners
07.2021 - 08.2024
- Managed high-volume inbound calls, addressing patient inquiries and concerns efficiently.
- Provided accurate information regarding medical services, appointment scheduling, and insurance processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Insurance verification checking eligibility, date of service
Customer Care Representative
Medtronic
02.2018 - 07.2021
- Assisted customers with inquiries, providing accurate information about products and services.
- Managed customer complaints with patience, ensuring resolution through effective communication.
- Documented customer interactions in EPIC, CCI and TIMS system for efficient follow-up and record-keeping.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Learned internal systems quickly, adapting to new tools for better workflow efficiency.
Education
General Studies
PATHWAYS ACADEMY EDUCATION
Menifee, CA09-2025
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Appointment scheduling
- Payment processing
- Building rapport
- English & Spanish Biligual fluency
- Call handling
- Microsoft office
- MS office
- Multi-line phone systems
- Policies and procedures adherence
- Documentation and reporting
Timeline
Call Center Representative
HealthPartners
07.2021 - 08.2024
Customer Care Representative
Medtronic
02.2018 - 07.2021
General Studies
PATHWAYS ACADEMY EDUCATION
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