Alexx Lopez
Woodville
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
10
10
years of professional experience
Work History
Account Manager
CVS Caremark
10.2023 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained current knowledge of evolving changes in marketplace.
PURCHASING ASSISTANT
HCA
02.2023 - 10.2023
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Established and managed supplier and vendor relationships.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
PSR (Patient Service Representative)
CVS Specialty Pharmacy
11.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
NANNY
SPENCER FAMILY
02.2016 - 02.2019
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills and language.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
FRONT DESK ASSOCIATE
AQUA TOTS
08.2015 - 04.2018
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
SHIFT LEADER
EINSTEIN BAGELS
10.2014 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO07-2027
Associate of Science -
Collin Community College
McKinney, TX05.2023
High School Diploma -
Lake Highlands High School
05.2014
Skills
- Client relations
- Customer satisfaction
- Relationship building
- Issue resolution
- Networking skills
- Documentation and reporting
- Operations
- Report writing
Timeline
Account Manager
CVS Caremark
10.2023 - Current
PURCHASING ASSISTANT
HCA
02.2023 - 10.2023
PSR (Patient Service Representative)
CVS Specialty Pharmacy
11.2020 - 08.2021
NANNY
SPENCER FAMILY
02.2016 - 02.2019
FRONT DESK ASSOCIATE
AQUA TOTS
08.2015 - 04.2018
SHIFT LEADER
EINSTEIN BAGELS
10.2014 - 10.2017
High School Diploma -
Lake Highlands High School
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science -
Collin Community College