ALEXX BLACKWELL
Virginia Beach,VA
Summary
Highly motivated with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical / customer service /hospitality background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Server
Shamin Hotels
03.2023 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled custome´ß
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
Lead Server
Crestline Hotels
04.2003 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Supervisor /lead Server
Goldkey
03.2020 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over [Type] operations.
Certified Medical Assistant
Sentara
02.2021 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, medication information, symptoms, and allergies.
Restaurant Manager
Goldkey
03.2013 - 09.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Certified Clinical Medical Assitant - Medical Assisting
TCC
Virginia Beach, VA12.2020
Skills
- Resourceful and Reliable
- Willingness to Learn
- Organization and Efficiency
- Customer Service and Rapport
- Courteous Phone Demeanor
- Patient Scheduling
- Electronic Health Records
- Medical Histories and Vital Statistic
- Patient Documentation
- Updating Medical Records
Certification
Certified Clinical Medical Assitant
Timeline
Lead Server
Shamin Hotels
03.2023 - Current
Certified Medical Assistant
Sentara
02.2021 - 06.2021
Supervisor /lead Server
Goldkey
03.2020 - 02.2023
Restaurant Manager
Goldkey
03.2013 - 09.2018
Lead Server
Crestline Hotels
04.2003 - Current
Certified Clinical Medical Assitant - Medical Assisting
TCC