Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexxia Sherman

Valrico

Summary


Customer service professional with significant experience in delivering effective solutions and enhancing customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and adaptability to meet evolving needs. Reliable and results-driven, with proven ability to balance multiple priorities and drive positive outcomes.

Overview

12
12
years of professional experience

Work History

Customer Solutions Specialist

Charter Spectrum
04.2025 - Current
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
  • Increased client retention through personalized attention and proactive problemsolving.
  • Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Initiated process improvements that increased efficiency in handling customer requests without compromising service quality.

Assistant General Manager

Chick-fil-A
04.2018 - 12.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Resolved problems promptly to elevate customer approval.

Team Leader

Chick-fil-A
06.2013 - 07.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Education

Brandon High School
Brandon, FL
06-2016

Skills

  • Goal setting and achievement
  • Client retention strategies
  • Spreadsheet tracking
  • Database maintenance
  • Reporting and documentation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Computer skills

Timeline

Customer Solutions Specialist

Charter Spectrum
04.2025 - Current

Assistant General Manager

Chick-fil-A
04.2018 - 12.2022

Team Leader

Chick-fil-A
06.2013 - 07.2018

Brandon High School

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