Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Associate Facilities Engineer
Company3/Method Studios
Santa Monica, CA
06.2022 - 04.2024
Evaluate system components, software, networking infrastructure, and hardware peripherals for reliability, performance, scalability, and security.
Understood post-production workflows, notably digital intermediate processes.
Performed installation and commissioning of new equipment in a timely manner.
Computed load and grade requirements, water flow rates or material stress factors to determine design specifications.
Designed database schemas for efficient storage of data from multiple sources.
Developed REST APIs in order to facilitate communication between different services.
Collaborated with the quality assurance team to define testing strategies and fix identified issues.
Well versed in Linux terminal and related toolsets.
Operating systems: Linux (Centos/RHEL), Windows, MacOS.
Supermicro, Dell, HP, and Gigabyte.
Experience with Server/PC hardware: Custom building, parts replacement, upgrades.
Tested prototypes using a variety of methods including static analysis, dynamic testing, and finite element analysis.
Replaced faulty components such as switches, circuit breakers, fuses and relays.
Ran conduit pipes through walls, ceilings or floors to route wiring inside a building.
Repaired damaged cables due to wear-and-tear or environmental conditions.
Reviewed electrical drawings and schematics to accurately complete work.
Analyzed equipment problems to identify mechanical and human errors.
Assembled parts into subassemblies prior to mounting onto frames or supports.
Checked the functionality of circuits by performing voltage tests.
Maintained records of work performed on electrical systems.
Determined standardized flexibility to perform additional functions.
Account Manager, Preferred Accounts
Consumer Legal Group
Irvine, CA
01.2021 - 02.2022
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Provided monthly reports on account progress to management team.
Performed data analysis of customer profiles to determine best approach for targeting potential customers.
Addressed client questions and resolved complaints related to products, services and accounts.
Maintained positive working relationships with retailers and representatives.
Negotiated contract terms with clients and established important deadlines.
Achieved and exceeded sales targets for key accounts through effective planning and execution.
Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
Collaborated with cross-functional teams to ensure the delivery of high-quality solutions tailored to client needs.
Developed and significantly grew assigned territory using strong engagement and marketing skills.
Sales Agent
Spectrum
Los Angeles, CA
01.2018 - 01.2019
Connected with 100 to 150 customers daily to upsell them on new products and services.
Ensured maximum sensitivity and responsiveness to all customer inquiries.
Retain a high level of knowledge and understanding of product features, marketing promotions, and special offers.
Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy.
Handled phone calls and sold cable, phone, internet, or other services, such as premium channels and international calling, achieving sales goals and milestones.
Developed relationships with customers by providing excellent customer service.
Cashier / Clerk
QuikTrip
Phoenix, AZ
12.2014 - 01.2017
Greet customers, Provide help and direction, receive inventory stock inventory, Cashier duties, handling excessive amounts of money, manage money orders fax and doing multiple transactions at once, Drive to stores that need immediate help relief (ERP)
Answered customer inquiries regarding store policies and procedures.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Learned roles of other departments to provide coverage and keep store operational.
Education
GED -
El Rancho High School
Pico Rivera, CA
05-2017
Some College (No Degree) - Business Education
WEST LOS ANGELES COLLEGE (Year Up)
Culver City, CA
Skills
Bilingual (Spanish /English)
Excellent Communication
Professionalism
Customer Needs Assessment
CRM Software
CRM proficiency
Product Knowledge
Dispute Resolution
Task Prioritization
Advanced in Microsoft Excel, Project, and Visio
Critical thinking
Timeline
Associate Facilities Engineer
Company3/Method Studios
06.2022 - 04.2024
Account Manager, Preferred Accounts
Consumer Legal Group
01.2021 - 02.2022
Sales Agent
Spectrum
01.2018 - 01.2019
Cashier / Clerk
QuikTrip
12.2014 - 01.2017
GED -
El Rancho High School
Some College (No Degree) - Business Education
WEST LOS ANGELES COLLEGE (Year Up)
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