Alexxis Zarate
Rockdale,Texas
Summary
Adept at leveraging strong multitasking and organizational skills, I significantly enhanced patient care and practice efficiency at Mb2dental. My expertise in Microsoft Office and problem-solving abilities led to streamlined operations and improved patient satisfaction. Demonstrating leadership and fostering strong customer relationships, I achieved notable advancements in both clinical and administrative capacities.
Overview
3
3
years of professional experience
Work History
Traveling Orthodonist Assistance
Mb2dental
03.2024 - Current
- Diagnosed malocclusions accurately using cutting-edge diagnostic tools such as digital X-rays and 3D imaging technology.
- Successfully managed a diverse caseload of patients with varying degrees of complexity in their orthodontic needs, delivering comprehensive care tailored to each individual case.
- Implemented preventive measures for patients at risk of developing orthodontic issues, educating on proper care and maintenance.
- Utilized evidence-based methods such as Invisalign or traditional braces depending on patient needs to ensure the most effective treatment options.
- Educated patients on proper oral hygiene practices, reducing risks of complications during treatment periods.
- Monitored treatment progress closely, adjusting orthodontic appliances as needed to achieve optimal results efficiently.
- Communicated effectively with patients and parents to discuss treatment processes, what to expect and potential length of expected treatment.
- Enhanced practice efficiency by streamlining appointment scheduling and patient record management.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Customer Service Cashier
HEB
09.2021 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Collaborated with team members to maintain smooth operations during peak hours.
- Learned duties for various positions and provided backup at key times.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Expedited invoice processing for timely payment, reducing accounts payable backlog and improving vendor relationships.
Education
Associate Degree in Dental - Dental Assisting
Austin Dental Assistant School
Austin, TX08.2023
High School Diploma -
Taylor High School
Taylor, TX05.2022
Skills
- Problem Solver
- Strong Multitasking Skills
- Organizational Skills
- Microsoft, Excel and Word
- Leadership Skills
- Strong Customer Relationships
- Work well under pressure
- Detail-orientated
Timeline
Traveling Orthodonist Assistance
Mb2dental
03.2024 - Current
Customer Service Cashier
HEB
09.2021 - 09.2023
Associate Degree in Dental - Dental Assisting
Austin Dental Assistant School
High School Diploma -
Taylor High School
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