Alexxis Zarate
Rockdale,Texas
Summary
Adept at leveraging strong multitasking and organizational skills, I significantly enhanced patient care and practice efficiency at Mb2dental. My expertise in Microsoft Office and problem-solving abilities led to streamlined operations and improved patient satisfaction. Demonstrating leadership and fostering strong customer relationships, I achieved notable advancements in both clinical and administrative capacities.
Overview
3
3
years of professional experience
Work History
Traveling Orthodonist Assistance
Mb2dental
03.2024 - Current
- Diagnosed malocclusions accurately using cutting-edge diagnostic tools such as digital X-rays and 3D imaging technology.
- Successfully managed a diverse caseload of patients with varying degrees of complexity in their orthodontic needs, delivering comprehensive care tailored to each individual case.
- Implemented preventive measures for patients at risk of developing orthodontic issues, educating on proper care and maintenance.
- Utilized evidence-based methods such as Invisalign or traditional braces depending on patient needs to ensure the most effective treatment options.
- Educated patients on proper oral hygiene practices, reducing risks of complications during treatment periods.
- Monitored treatment progress closely, adjusting orthodontic appliances as needed to achieve optimal results efficiently.
- Communicated effectively with patients and parents to discuss treatment processes, what to expect and potential length of expected treatment.
- Enhanced practice efficiency by streamlining appointment scheduling and patient record management.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Customer Service Cashier
HEB
09.2021 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Collaborated with team members to maintain smooth operations during peak hours.
- Learned duties for various positions and provided backup at key times.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Expedited invoice processing for timely payment, reducing accounts payable backlog and improving vendor relationships.
Education
Associate Degree in Dental - Dental Assisting
Austin Dental Assistant School
Austin, TX08.2023
High School Diploma -
Taylor High School
Taylor, TX05.2022
Skills
- Problem Solver
- Strong Multitasking Skills
- Organizational Skills
- Microsoft, Excel and Word
- Leadership Skills
- Strong Customer Relationships
- Work well under pressure
- Detail-orientated
Timeline
Traveling Orthodonist Assistance
Mb2dental
03.2024 - Current
Customer Service Cashier
HEB
09.2021 - 09.2023
Associate Degree in Dental - Dental Assisting
Austin Dental Assistant School
High School Diploma -
Taylor High School
Similar Profiles
Mary (Abby) MaxwellMary (Abby) Maxwell
Orthodontic and General Dental Asssiatnt at Mb2dentalOrthodontic and General Dental Asssiatnt at Mb2dental
Edgar PinedaEdgar Pineda
Registered Dental Assistant at Mb2dentalRegistered Dental Assistant at Mb2dental
Brittany BallerinoBrittany Ballerino
Billing Coordinator at Mb2dentalBilling Coordinator at Mb2dental