- Reading and Listening to Audio Books
- Music
- History
- My Family
- Writing
- Cooking
Alexandria Siegel
Mayville,WI
Summary
ServSafe Certified leader with a proven track record at Cousins Subs for efficiency and profitability through expert inventory control and labor cost management. Skilled in fostering team unity and driving customer satisfaction, adept in Microsoft applications and team building. Achieved significant reductions in food waste, demonstrating a commitment to quality and efficiency.
Customer-oriented with more then 10 years food industry and managerial experience. A hard worker who is adaptive and deadline-oriented. Strong but fair leader and strategic planner who looks at work and team members as family and is invested in creating a safe high performing team and environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Cousins Subs
10.2022 - Current
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 20 team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Kitchen Manager
Rolling Stones Pizza
02.2015 - 10.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Waitress/Head Hostess
Papa Georgios
04.2007 - 10.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma -
Brookfield East High School
Brookfield, WI05-2008
Skills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Goal setting
- Employee scheduling
- Labor cost controls
- Deadline oriented
- Consistently meet goals
- Team oversight
- Proficient in Microsoft word, Excell, Data Central, SMG, and Sysco/Food distributor applications
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 team members.
- ServSafe Certified
- Was promoted to General Manager in less then 12 months
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Achieved optimal food cost and labor variances by completing inventory and labor schedules with accuracy and efficiency.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- Foodservice Management Professional (FMP) - National Restaurant Association.
- Customer Service Specialist Certification – National Restaurant Association.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Serve It Up Safe! Certification – Serve It Up Safe!.
- Child Development Associate (CDA) Certificate
- Wisconsin Driver's License
- First Aid Certification
Interests
Timeline
General Manager
Cousins Subs
10.2022 - Current
Kitchen Manager
Rolling Stones Pizza
02.2015 - 10.2020
Waitress/Head Hostess
Papa Georgios
04.2007 - 10.2011
High School Diploma -
Brookfield East High School