Alexxus Footman
Carlisle,PA
Summary
Dynamic leader with a proven track record at Areya Management, excelling in operations management and team building. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in business development and problem resolution, adept at fostering strong relationships and driving profitability. Achieved notable improvements in employee training and customer relations, ensuring long-term organizational growth.
Overview
8
8
years of professional experience
Work History
General Manager
Candlewood Suites; Areya Management
Harrisburg , PA
07.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths. (Managed approximately 16 employees.)
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Front Office Manager
Candlewood Suites; Areya Management
Harrisburg , Pa
09.2019 - 07.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods. (Managed approximately 5 employees)
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Front Office Receptionist
Candlewood Suites; Areya Management
Harrisburg , Pa
10.2016 - 09.2019
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Customer Relations
- Administrative Skills
- Motivation
- Business Development
- Organizational Development
- Marketing
Timeline
General Manager
Candlewood Suites; Areya Management
07.2021 - Current
Front Office Manager
Candlewood Suites; Areya Management
09.2019 - 07.2021
Front Office Receptionist
Candlewood Suites; Areya Management
10.2016 - 09.2019