Alexxus Mosley
Stockbridge,GA
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
Work History
Shift Manager
Pizza Hut
Stockbridge, GA
11.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
Crew Member
Dunkin' Donuts
Stockbridge, GA
05.2021 - 07.2021
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Receptionist
Healthcare Career Extenders INC.
Garden City, NY
07.2015 - 01.2019
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Scheduled and confirmed appointments and meetings for senior management team.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Hospitality, check-in and registration; collect and process course payments.
- Organized and coordinated prospective students' appointments and course assignments
Clerical Assistant
Physicians First
Garden City, NY
08.2017 - 11.2017
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Composed sensitive, confidential reports and documentation.
- Managed Access databases converting complex data into easy-to-interpret data.
- Executed record filing system to improve document organization and management.
- Maintained records of material flow, compiling and organizing related data.
Education
Associate of Science - Medical Billing And Coding
08.2023
High School Diploma -
06.2016
- Member of High Honor Roll
- Awarded Advanced Diploma
Skills
- Accurate money handling
- Inventory controls
- Training and mentoring
- Team Building
- Daily Food Preparation
- Calculating Bills
- Cash Handling
- Visitor and Customer Relations
- Problem Solving
- Data Entry and 10-Key
- Reliable and Punctual
- Payment Processing
Reading
Any down time I have is spent with my eyes on the pages of a book.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager - Pizza Hut
11.2021 - Current
Crew Member - Dunkin' Donuts
05.2021 - 07.2021
Clerical Assistant - Physicians First
08.2017 - 11.2017
Receptionist - Healthcare Career Extenders INC.
07.2015 - 01.2019
Ultimate Medical Academy - Clearwater - Associate of Science, Medical Billing And Coding
Malverne Senior High School - High School Diploma,